Surveyor II

Job Title: Surveyor II

Who We Are

SmartRent is a venture-backed, B2B SaaS company that develops innovative smart home solutions for property managers, community staff, and residents of multifamily and single-family homes. We're making significant strides in the Proptech world! SmartRent has been recognized as the winner of HousingWire’s Tech100 Real Estate awards for the most innovative tech company serving the mortgage and real estate industries; named #1 in Growjo’s “100 Fastest Growing Companies in Arizona” Awards for 2021; and recognized as a Silver Stevie Winner for Contact Center of the Year in the technology sector, and we’re just starting.

Job Description

As a Surveyor II, you will coordinate each site survey request and have a comprehensive understanding of IoT, Access Control, and Parking surveys. You will monitor each project opportunity from request to completion, develop budget proposals, and maintain work schedules for Surveyors (Level I) . This role requires excellent communication skills to effectively convey information to internal and external teams.

Responsibilities

Budgetary Proposal Development:

• Utilize preliminary client questionnaires to build budgetary proposals, providing a general idea of overhead costs, including labor, hardware, professional services, and permitting costs.
• Requires expert knowledge of SmartRent products, construction, blueprints, and smart systems.
• Involves cross-communication between sales, clients, and implementation teams.

IoT New Development Review:

• Accurately identify new development site survey objects and request necessary technical/preliminary information.
• Use gathered information to progress new development opportunities to the next review stages and notify appropriate teams for action.
• Review technical documents to understand each request's needs and communicate findings to relevant teams.

Facilitation of Site Survey Opportunities:

• Monitor coordination dashboards to ensure open opportunities across all survey stages are handled efficiently and within the process.
• Identify and address opportunities requiring immediate attention, ensuring proper progression.
• Coordinate with teams to gather additional information to progress opportunities, following up to avoid delays.

Development and Maintenance of Site Surveyors' Schedules:

• Delineate survey requests to identify resource needs and plan weekly schedules for surveyors (level I).
• Ensure efficient and cost-effective resource scheduling, adapting to client or resource changes as needed.
• Communicate schedule changes or new expectations to all relevant parties.

Ensure Preliminary Information for Site Survey Objects:

• Identify opportunities requiring preliminary documentation or specific information to advance survey stages.
• Coordinate with teams and clients to gather necessary information.

Review of Technical Documents Before Submission:

• Interpret building blueprints and schedules, effectively communicating findings to teams and clients.
• Apply specific thresholds to progress requests or communicate insufficient information.

Maintenance of Coordination Dashboards:

• Understand team processes and survey status expectations, ensuring appropriate opportunity progression.
• Monitor and act on coordination dashboards, maintaining a routine of thorough inspections.

Use of SalesForce Tools for Survey Stage Compliance:

• Utilize SalesForce tools to track opportunity progress efficiently within set time parameters.
• Populate necessary information in SalesForce for team comprehension and tracking.

Monitor Communication Between Coordination Team and Other Parties:

• Respond promptly to communications (email, Slack, or phone) to document and communicate client needs to all involved teams.
• Engage with internal teams to elaborate on specific needs and collaborate on completing site survey requests.

Required Qualifications

• High School diploma or GED and 3-5 years of related experience, including technical engineering/surveying training OR equivalent combination of education and experience.
• Knowledge of surveying principles and methods and the use of required field surveying equipment.
• Ability to accurately read blueprints.
• Must be able to travel within the branch territory and/or regional territory as needed.
• Client-facing proposal skills.
• Strong phone and listening skills.
• Excellent follow-up and problem-solving skills.
• Strong computer skills and knowledge of Salesforce.
• Ability to create and maintain Google Sheets.
• Ability to multi-task in a high-volume environment and deliver outstanding customer experiences.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Regular, reliable, and predictable attendance.
• Ability to work well with others in a collaborative team environment.
• Must have reliable computer and internet access.

We Put Our Employees First

We provide 100% employer-paid medical, dental, and vision coverage, unlimited PTO (because we know how important work-life balance is), and competitive 401k and employee stock purchase plans to invest in your future. You’ll fit right in if you’re:

• A motivated self-starter.
• Driven to learn and become an expert in your domain.
• A problem-solver who likes to think outside the box.
• Passionate about smart tech and the real estate industry.

#LI-Hybrid