What are the responsibilities and job description for the Revenue Operations Program Manager position at Smartsheet?
Smartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We're revolutionaries - so for us changing the way the world works is all in a day's work.
The Operations Excellence Programs team is seeking a high-energy, innovative, analytical, and action-oriented individual to drive process improvement initiatives and programs across the Go-To-Market organization. We are looking for proven experience working with revenue-focused teams including Sales, Partners, Marketing, Demand Generation, and the operational teams that support these functions.
You have strong business analyst skills, earn trust through performance and relationship building, and are able to influence employees at all levels of the organization. You must enjoy the challenge of solving complex cross-functional problems, and driving continuous progress, not perfection. Your goal will be to identify pain points, determine creative solutions, prioritize work according to value, clearly articulate progress towards the goal, and scale programs globally.
You will report to our Manager of Operations Excellence Programs located in our Bellevue, WA office.
You Will:
- Gather and document detailed business requirements, including high-level technical specifications
- Align business and technical teams, ensuring that proposed solutions deliver tangible business value
- Identify bottlenecks or inefficiencies in the Quote to Cash cycle (from sales quote creation to the final payment collection), and drive improvements to enhance speed, accuracy, and customer satisfaction
- Own relationship with stakeholders, create a shared roadmap of initiatives, prioritize based on value, and manage backlog of work Reduce workload/volume/time/cost/effort as a result of process improvement
- Understand how systems integrate with one another & use flow charts to document the flow of data
- Work with supporting teams & stakeholders to translate pain points into business requirements
- Own task execution from the discovery phase through implementation and assist with hypercare activities
- Lead efforts to drive adoption of new processes, tools, or technologies, ensuring the smooth integration of changes into daily operations
- Analyze data from various systems to track performance, identify trends, and present actionable insights to improve processes
You Have:
- 3 years of relevant professional experience in SAAS sales operations
- 3 years using Salesforce CRM as an end-user and/or supporting team member
- 3 years using Salesforce Configure, Price, Quote (CPQ)
- Applied experience as a Salesforce Administrator
- Applied experience with Scaled Agile (SAFe) for delivering value focused features and functionality
- Applied experience using Lean & Six Sigma principles in a software environment
- Bachelor's degree preferred or relevant experience
- You have a Bias for Action
- You are Curious & Creative
- You have a Can-Do Attitude
Current US Perks & Benefits:
- HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Sick Time Off
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.
Get to Know Us:
At Smartsheet, we've created a place where everyone is welcome - people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You're encouraged to apply even if your experience doesn't precisely match our job description-if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works-join us!
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, and Bulgaria. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
#LI-Remote
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us!
Salary : $92,500 - $115,000
