What are the responsibilities and job description for the IT Associate position at Smarty?
Who we are
Smarty is a 10 year company that is self-funded, profitable, growing, and crazy fun! But don’t take our word for it: we were recognized by the Salt Lake Tribune as one of Utah’s Top Workplaces for the past 3 years. Come grow with us!
Since our founding in 2011, Smarty has become a recognized industry leader in location data intelligence. Don't really know what that is? That's okay. The candid answer is, we provide enterprise-grade SaaS solutions for address validation, geocoding, and data enrichment around the world. If that went right over your head, that's okay too. This is probably still the best job you will ever apply for-we are pretty certain of it.
Who we are looking for
This role will deliver exceptional standards of service, ensuring that all of our equipment and systems are functioning at peak performance and secured against any malicious intent. This requires complex problem-solving partnered with persistent learning and teaching. Knowledge of security at large dinosaur containment facilities is not required. If you’re excited by the dynamic challenges of configuring equipment, managing facilities, or reminding us to turn it off and turn it on again, we want to hear from you.
What you’ll do for us
Responsibilities:
- Have fun! Enjoy the interactions with your peers and coworkers
- Provide Smarty team members with general troubleshooting services, problem solving, and training
- Research, procure, manage, configure, and support employee equipment, including laptops, phones, monitors, peripherals, printers, desks, chairs, etc.
- Procure and allocate software licenses and subscriptions
- Track, manage, and disperse company assets
- Configure and update network equipment, including routers, switches, cables, wireless access points, and firmware
- Configure and manage the Smarty phone system
- Ensure that Smarty assets are safe and secure, performing regular audits while installing and managing physical devices
- Develop protocols and assist with creation of policies and procedures to meet the needs of an evolving business landscape
- Manage Smarty facilities to maintain performance standards, including HVAC, elevator, furniture, installations, etc.
- Complete special projects, from remodels and rebuilds to workstation optimization
- Work hard, master your craft, and enjoy the journey - boldly going where no SaaS company has gone before
What you need to get the job done
Requirements:
- Completed coursework related to Bachelor’s degree in IT or similar field
- Experience delivering technical customer service preferred
- This role is part-time, 20-25 hours per week, completed onsite within normal business hours of 9am to 5pm
- Willingness to learn and help others
- Strong communication skills necessary to work with all levels of Smarty
- Detail-oriented and meticulous in problem solving
- Experience working with Linux Shell scripting
- Aware of System & Organization Controls Reporting (SOC2)
What we’ll do for you
Compensation and perks:
- Competitive compensation (DOE)
- 401(k) retirement plan with matching
- Ongoing training for professional and career development
- Great workplace and the tools to accomplish the work
- Adjustable standing desks
- Team building lunches and activities
- Drinks, snacks, and a fully-stocked kitchen
- Many other perks, including company trips and retreats to exciting locations
To Apply
Sounds too good to be true? Apply and find out for yourself.
- If you meet these qualifications, please apply at: https://smarty.bamboohr.com/careers
- For more information about the company, please visit us at www.smarty.com.
Smarty is a leader in location data intelligence-providing enterprise-grade SaaS solutions for address validation, standardization, and geocoding in 240 countries and territories. Through easy-to-use website tools, SDKs and fully-documented APIs, Smarty's customers process billions of addresses every day!
And we're having fun!
We believe fun is creating, building, and helping. Fun is collaborating with energy and excitement. Fun is making memories. Fun is not just working, but really living and enjoying our time together. We accomplish this by mastering our respective crafts, being outward toward others, and by doing lots of fun things together. We infuse fun into our everyday work and believe if you aren't having fun, then you're doing it wrong!
We are an Equal Opportunity Employer and we require all candidates (that receive and accept employment offers) to complete a background check.
