What are the responsibilities and job description for the Spa Director position at SMASHOTELS?
Overview
We are seeking an experienced and passionate Spa Director to lead our luxurious spa facility in the heart of Chicago. The ideal candidate will oversee all aspects of spa operations, ensuring exceptional guest experiences while maximizing profitability and maintaining the highest standards of service.
Key Responsibilities
- Manage daily spa operations, including guest services, treatment rooms, facilities, and amenities
- Lead and inspire a team of spa professionals, including therapists, estheticians, and support staff
- Develop and implement innovative spa programs and services to attract and retain guests
- Ensure compliance with health and safety regulations and industry best practices
- Oversee financial management, including budgeting, forecasting, and inventory control
- Collaborate with hotel departments to create integrated wellness experiences for guests
- Develop and execute marketing strategies to promote spa services and increase revenue
- Maintain and enhance the spa's reputation for excellence in the competitive Chicago market
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)
- Minimum 5 years of experience in spa management, preferably in a luxury hotel setting
- Strong leadership and team-building skills
- Excellent communication and interpersonal abilities
- Proven track record in financial management and revenue growth
- In-depth knowledge of spa treatments, wellness trends, and industry standards
- Experience with spa management software and booking systems
- Ability to work flexible hours, including weekends and holidays
Key Competencies
- Strategic thinking and business acumen
- Customer service orientation
- Problem-solving and decision-making skills
- Attention to detail and quality focus
- Adaptability and stress management
Benefits
- Competitive salary commensurate with experience
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and sick leave
- Professional development opportunities
- Employee discounts on hotel and spa services
To apply, please submit your resume and cover letter detailing your relevant experience and vision for our spa. We look forward to welcoming a dynamic leader to our team who will elevate our spa experience to new heights of luxury and wellness.