What are the responsibilities and job description for the Functional Salesforce Consultant (Strategic Accounts) position at SMBHD?
SMBHD (www.smbhd.com) is a boutique Salesforce consulting firm with little interest in big corporation strategies and over-the-shoulder micromanagement. We’re looking for self-starting, self-managing team members at all levels who can apply their expertise in Salesforce to solve real-life business challenges using the technology at hand, alongside a healthy dose of practical business savvy and human empathy. We specialize in working with small and mid-level businesses, crafting customized solutions tailored to each client’s unique needs.
As a Senior Salesforce Consultant for Strategic Accounts you will be a senior member of our core team focused on delivering Salesforce implementations to our largest Clients. As a critical member of the team you will work on many of Salesforce's products from Sales and Service to Communities, Platform and Marketing Clouds an opportunity to have a major impact on our Client's businesses. You will also work with extremely complex implementations that support complex business processes.
As a Principal Salesforce Consultant, you will report to the CEO and be responsible for a portfolio of Accounts that have longer-term relationships with SMBHD. You’ll be accountable for gathering business requirements and defining user stories and working with a team to configure, setup and deliver Salesforce to our clients. You'll also be accountable for helping manage and guide other team members to ensure high-quality, innovative solutions are delivered to our clients. You will have the opportunity to continue to learn the ins and outs of Salesforce, and have an opportunity to work with many different types of businesses.
You Will :
- Gather and document user stories and functional requirements.
- Design and develop technical solutions for complex requirements based on Salesforce.
- Deliver declarative configurations in Salesforce and related Salesforce products.
- Define the proper solution to support your Client's requirements.
- Help forecast and plan resource allocations to ensure project success.
- Work closely with other Salesforce Consultants to deliver a quality system to our clients.
- Ensure outstanding quality for the delivery of solutions for our clients.
- Help provide leadership and support for projects when needed, including acting as a primary point of contact when projects deviate for Clients.
- Assist the CEO with internal strategic projects.
- Provide estimates and assist with the scoping of projects when needed.
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