What are the responsibilities and job description for the Collection Specialist position at SMC Corporation?
PURPOSE
The Collections Specialist is to facilitate the collection of monies owed to SMC Corporation of America. They maintain accounts receivable past due ratios and prevent the development of bad debt. This role also includes resolving any customer issues or discrepancies related to accounts receivable.
Essential Duties
PHYSICAL DEMANDS/WORK ENVIRONMENT
The Collections Specialist is to facilitate the collection of monies owed to SMC Corporation of America. They maintain accounts receivable past due ratios and prevent the development of bad debt. This role also includes resolving any customer issues or discrepancies related to accounts receivable.
Essential Duties
- Run age trial balance reports and processes
- Call customers to facilitate collections of past due invoices
- Develop and process payment plans
- Maintain and improve A.R key metrics including but not limited to turnover, past due percentage, and bad debt
- Provide sales and management information updates related to A/R
- Resolve customer issues and complaints
PHYSICAL DEMANDS/WORK ENVIRONMENT
- The work environment is an office setting with some filing required
- Some travel to customers may be required to resolve issues
- Many phone calls would require the use of a headset
- A high school diploma or equivalent is required
- Strong communication skills are required
- PC utilization (Windows software) experience is required
- Previous collection experience/accounting is a plus
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