What are the responsibilities and job description for the Multi-Duty Receptionist - Hermitage Primary Care position at SMG Brand?
Hermitage Primary Care, a division of Summit Medical Group, has an immediate need for an experienced Multi - Duty Receptionist to join their passionate, authentic, and growing team of professionals. * The ideal candidate must be both professional and friendly and enjoy working with the patients and their families.
This is a Full-time opportunity / This location is in Central Time Zone / * currently located in Hermitage at Summit Medical Center, will be moving to Mt. Juliet in 2026 *
Responsibilities: (List does not include all duties assigned):
• Answers phone calls in a professional manner and assists caller’s needs appropriately.
• Greets patients and visitors in a prompt, courteous, and helpful manner
• Checks-in patients, verifies and updates necessary information in the medical records / database, performs all registration functions and collects copays and balances due, as appropriate.
• Assists patients with ambulatory difficulties, or other needs, as appropriate. Must be customer service oriented.
• Appointment scheduling, referrals, and pre-certifications, etc.
• Files charts and coordinates lab work, as requested.
• Sorts and delivers mail, medical records, and other correspondence.
• Maintains work area in a neat and orderly manner.
• Attendance/Punctuality: Dependable and arrives to work on time. Notifies supervisor at least 2 weeks in advance for time off (excluding emergencies.)
• Cooperates and helps coworkers if needed and is committed to the success of the team.
• Attends meetings, as required.
• Maintains strictest confidentiality, both internally (with other Summit employees) and externally (with the public).
• Adheres to the corporate compliance plan and policies.
• Actively participates in site-level Quality Improvement Activities. Each employee will contribute to the continual evaluation of site performance as well as the implementation and measurement of improvement activities that increase the quality of care provided to patients.
• Performs related work, as assigned.
Full Benefits Package available including PTO, Medical, Dental, Vision, STD, LTD, Life Insurance, 401K, and more!
Education:
High School Diploma, or equivalent, required.
Experience:
• Strong communication skills, attention to detail, time management, and organization are critical to the overall success of the candidate.
• Ability to build trust through active listening and collaboration, while being humble and people smart.
• Team-first mindset with a desire to help others and is motivated by pursuing excellence.
Prefer one year experience in a medical office setting.
