What are the responsibilities and job description for the Phone Operator - TN Valley Primary Care Division of Summit Medical Group position at SMG Brand?
TN Valley Primary Care a division of Summit Medical Group is seeking a Phone Operator to answer incoming calls in a prompt, courteous and helpful manner. This is a full time opportunity, working 8:00a.m. - 5:00p.m.
EXAMPLES OF DUTIES: (List does not include all duties assigned)
- Directs all calls to appropriate areas/extensions.
- Records messages with accuracy and conciseness while prompting patients and other callers for pertinent information.
- Scheduling of patient appointments using established procedures.
- Communicates general clinic information, when appropriate.
- Responds to emergency calls according to established procedure and sound judgment.
- Uses paging system according to procedure.
- Responsible for communicating telephone system inefficiencies or repair needs.
- Updates telephone directory and maintains accurate listing of all extensions.
- Assists with other general office functions, such as mail processing, as requested.
- Attends meetings as required.
- Maintains strictest confidentiality both internally and externally.
- Performs related work as assigned.
Experience: Minimum of one (1) years’ experience answering phones and scheduling appointments in a medical office/clinic setting required. Working knowledge of medical terminology, computer skills, MS Office, Outlook, and EHR required. Ability to work effectively with physicians, patients, staff and the public.
Education: High School Diploma or equivalent required.
