What are the responsibilities and job description for the Sales Associate position at SMI Business Group?
We are nationally reputed for providing exceptional client services alongside some of the most influential companies in telecommunications. Our outreach and customer acquisition strategies have been deemed the gold standard in helping our clients expand their demographic reach, reduce their churn rates, improve sales, and overall customer satisfaction. We've been fortunate enough to partner with essential brands in telecommunications delivering communication services directly to consumers, allowing our team to continue to flourish and expand. To achieve our target metrics, we are searching for an energetic, passionate Sales Associate to join our resilient, growth-motivated team.
As the Sales Associate, you'll be responsible for clearly communicating with internal and external customers, addressing any concerns, providing specific product recommendations, and ensuring complete satisfaction with the brand experience. This is a highly-valued entry-level opportunity where you will be instrumental in driving new traffic to the brand and bringing a dynamic, fresh outlook to our organization.
What You'll Do as a Sales Associate:
- Utilize a consultative approach to promote a full line of products, services, and subscriptions available to the customer and close sales.
- Emphasize a genuine willingness to help during all customer interactions. Address and confidently answer all customer concerns, inquiries, and complaints with extreme professionalism, tact, and grace.
- Work with the sales department to provide frontline feedback on the customer experience, present innovative solutions, and take action to improve sales strategies.
- Manage transactions in connection with activating new customer accounts while simultaneously abiding by all client guidelines.
- Monitor industry news for relevant updates and pertinent information to share across the sales team that will help generate additional revenue and increase our client retention.
- Participate in ongoing on-the-job training to stay updated with new service promotions.
What You Need as a Sales Associate:
- A high school diploma or GED is ideal
- 1-2 years of client service, sales, client-facing, or customer service experience is preferred
- A belief that the customer is always right and a dedication to providing superior customer support and delivering an exceptional brand experience.
- A mindset where you create, set, and reach goals and hold yourself accountable day-to-day to achieve them.
- Ability to thrive in a fast-paced environment and team culture.
- Superior communication and interpersonal skills; comfortable speaking with customers and fellow employees
- A reputation for being detail-oriented, focused, reliable, and coachable.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Compensation Package:
- Bonus opportunities
- Commission pay
- Uncapped commission
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- College Park, MD (Preferred)
Work Location: In person
Salary : $50,000 - $60,000