What are the responsibilities and job description for the Patient Accounts Specialist position at Smile Partners USA?
Patient Accounts Specialist
Smile Partners USA
Full Time | Onsite, Troy, MI (Potential for Hybrid)
Position Summary:
Smile Partners USA is seeking a dedicated Patient Accounts Specialist to join our Revenue Cycle Management (RCM) team. This crucial role ensures the accuracy and integrity of financial transactions, including processing ledger adjustments, managing patient and insurance refunds, and supporting bad debt collection efforts. The ideal candidate will have strong attention to detail, problem-solving skills, and the ability to work collaboratively in a fast-paced environment.
Key Responsibilities:
- Perform day-to-day financial transactions, including posting adjustments to the ledger and processing refunds to patients and insurance companies
- Accurately post patient adjustments and track trends to identify potential improvements
- Communicate effectively with office teams in the field to ensure seamless coordination and support
- Review and audit patient PMS (Practice Management System) ledgers for accuracy and compliance
- Organize, process, and submit approved insurance and patient refunds efficiently
- Assist with bad debt collections, including sending physical notices and maintaining thorough documentation
- Collaborate within the RCM team to report recurring patterns, highlight concerns, and propose actionable improvements at both office and organizational levels
Qualifications:
- Proficiency in Microsoft Excel is required to manage and analyze data effectively
- Strong attention to detail and a commitment to exceptional accuracy in all tasks
- Insurance and cash posting experience is preferred
- Excellent communication skills to maintain clear, positive, and helpful interactions between field and Support office
- Experience in billing, collections, and accounts receivable
- Dental industry experience is a plus but not required
