What are the responsibilities and job description for the Associate, Quality Assurance position at Smile Train?
Associate, Quality Assurance:
Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, life-changing comprehensive cleft treatment. Our sustainable model has allowed us to support 2 million surgeries in 90 countries and we’re just starting. We are truly changing the world one smile at a time.
Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is creative and highly motivated individuals working to make a positive impact. Join us!
Smile Train is looking to hire an Associate, Quality Assurance, to join our HQ Programs team. The role will report to the Senior Associate, Clinical Programs and is responsible for facilitating review of data in Smile Train Express (STX), Smile Train’s proprietary electronic medical records database and the world’s largest cleft database.
This role is mainly administrative in nature and the Associate will be responsible for updating and maintaining STX access for treatment partners, ensuring data integrity and accuracy of information entered by partners, facilitating review of treatment records and partnership applications by subject matter experts, and compiling and analyzing large data sets. The Associate will prepare visual presentations of STX data, research programmatic trends, and compile data for Smile Train’s internal oversight processes in addition to external initiatives.
This is an excellent opportunity for a detail oriented and passionate data enthusiast to help Smile Train track impact around the globe. This is a full-time staff position based out of Smile Train Headquarters in New York, starting as soon as possible.
Responsibilities
Facilitate quality assurance processes in STX, including:
o Monthly surgical record review and notification of surgical numbers for relevant staff.
o Managing the STX Administration Inbox and responding to routine inquiries and requests, providing accurate information, and directing inquiries to the appropriate team members.
o Facilitate review of new treatment partnership applications by clinical experts.
o Tracking flagged records for quality assurance of surgery programs.
o Identifying opportunities for process/system improvement.
o Assisting the Senior Associate, Clinical Programs in updating and enhancing the Programs team resources, including training materials for STX and the photo standards guide for partners.
Perform partner data processing and assessment by:
o Supporting Senior Associate, Clinical Programs on Medical Review of new and existing Smile Train Treatment partner centers in the Grants Database System. Creation of new user accounts for approved partners, treatment centers, and practitioners to STX.
o Updating partner contact/user information as appropriate in STX.
• Support Senior Associate, Clinical Programs with the Quality Assurance (QA) processes for surgical programs, with a focus on data collection and organization for internal Programs Team discussions and actions.
Ensure data integrity by:
o Initiating corrective action for data entry errors related to patient documentation.
o Supporting the Programs team with ad-hoc administrative projects, including managing the Global Medical Advisory Board and Regional Medical Advisory Council In-Kind Collection forms, as well as the development of programmatic presentations and process materials.
o Providing administrative support to the Senior Associate, Clinical Programs, in organizing the Global Medical Advisory Board and Smile Train Research and Innovation Council meetings, as well as supporting the facilitation and dissemination of research.
Application details
Smile Train is committed to diversity among its employees and encourages qualified candidates from all backgrounds to apply.
To apply, please complete the application through the link below. Include your CV and a cover letter that describes why you believe you would be a good fit for Smile Train and this role.
Applications will be reviewed on a rolling basis, but we encourage interested applicants to apply as soon as possible.
