What are the responsibilities and job description for the Oral Surgery Office Manager position at Smilebuilderz LLC?
Description
We are seeking an experienced and motivated Office Manager to oversee the daily operations of a busy oral surgery practice in Lancaster, PA. The Office Manager will ensure smooth administrative, financial, and operational workflows while providing excellent patient experiences.
Current Office Hours:
Monday 7:30am-4:30pm
Tuesday 7:00am-4:30pm
Wednesday 7:30am-4:00pm
Thursday 7:00am-4:30pm
Friday 7:00am-4:00pm
Key Responsibilities:
Office Operations:
- Oversee front desk operations, including scheduling, billing, and patient communication.
- Implement and optimize office policies, procedures, and workflows for efficiency.
- Coordinate office maintenance, supplies, and vendor relationships.
Patient Experience:
- Ensure patients receive high-quality care and service throughout their visit.
- Address patient complaints or concerns in a professional and empathetic manner.
- Oversee treatment plan presentations and patient financial arrangements.
Financial Management:
- Collaborate with the Billing Manager to oversee accounts receivable, insurance verification, and billing processes.
- Monitor practice budgets, expenses, and financial goals.
- Prepare financial and operational reports for practice leadership.
Staff Leadership:
- Supervise and train administrative staff, ensuring optimal performance.
- Create and manage staff schedules to align with practice needs.
- Conduct staff performance evaluations and facilitate team meetings.
Compliance:
- Maintain compliance with HIPAA, OSHA, and other regulatory requirements.
- Ensure proper documentation and record-keeping standards are met.
Requirements
Qualifications:
Education: Bachelor’s degree in business administration, healthcare management, or related field preferred.
Experience: Minimum 2-3 years of experience managing a dental or oral surgery practice.
Skills:
- Strong leadership and communication skills.
- Proficiency with dental/oral surgery software (e.g., Dentrix, OMSVision).
- Knowledge of insurance billing, coding, and collections.
- Ability to multitask and problem-solve in a fast-paced environment.
- Proficient in computer skills, particularly in email communication and scheduling.
- Friendly, professional, and highly organized with a commitment to excellent customer service.
- Availability to work a flexible schedule.
Working Conditions: This position primarily operates within the dental office environment. Flexible working hours may be necessary to meet operational demands.
Disclaimer: The above job description is not exhaustive and may be amended as needed to meet the specific needs of the dental practice. The Oral Surgery Office Manager may be required to perform other duties as assigned by the dental practice owner.smilebuilderz is an equal opportunity employer and encourages individuals of all backgrounds to apply for this position.