What are the responsibilities and job description for the Customer Service Representative I position at SmileMakers?
Overview
As our SmileMakers Customer Service Representative, you will be responsible for assisting customers through phone calls, email, and chat with efficiency and professionalism, ensuring outstanding service and satisfaction, helping to Make Life More Fun every day! Wages start at $14.75 per hour for this regular, weekday position on-site in Spartanburg, SC. Schedule is Monday-Thursday 9:30am-6:00pm and Friday 8:30am-5:00 pm.
Detailed Description
What you’ll do:
- Handle customer inquiries and orders through chat, email, telephone, mail, and fax in a professional manner
- Provide technical and shopping assistance to customers
- Work on special projects such as outbound customer surveys and calls
- Deliver personalized customer service, maintain confidentiality of customer information, and meet departmental production standards
- Work independently and as part of a team to build on our culture of fun!
What you need to join the fun:
- Sound knowledge of telephone etiquette
- Proficiency using computers and familiarity with chat and messaging platforms
- Good reading, listening, and interpersonal communications skills
- Ability to multitask effectively and handle multiple chat conversations simultaneously
- Ability to read and navigate through numerous computer windows in an efficient manner while speaking with customers
- Maintain professional and friendly tone when communicating with customers
- Excellent written communication skills with a strong aptitude of grammar and spelling
What’s in it for you:
- On-site training
- Comprehensive wellness and employee assistance programs
- Medical, dental, vision coverage options
- Company 401K matching program
- Basic life insurance
- Parental leave
- Medical and family leave
- Disability insurance
- Paid Time Off
- Employee discount
- Company events and more!
Join us at SmileMakers, part of the Oriental Trading family of brands, where fun means business!
SmileMakers (www.smilemakers.com) is the premier provider of patient giveaways and practice promotion products for the dental and medical markets. Founded in 1977, SmileMakers mission is to make smiles happen! In 2013, SmileMakers was purchased by Oriental Trading Company, the nation's largest direct retailer of value-priced party supplies, arts and crafts, school supplies, toys and novelties. With a corporate vision to “Make Life More Fun,” Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes and halloweenexpress.com.
EOE
Salary : $15