What are the responsibilities and job description for the Director of Quality position at Smith and Vandiver Corporation?
SUMMARY DESCRIPTION
The Director of Quality will be responsible for overall leadership of the site quality systems, organization and performance results. Responsible for consistently delivering products that meet all customer and compliance quality requirements. Primary contact for customer audits, review and approval of customer quality agreements, customer complaint tracking and investigations. Represents quality on the site leadership team and is a member of the SV Labs Quality leadership team. This role reports to the SV Labs VP of Quality.
PERFORMANCE EXPECTATIONS
- Owns and leads the site's quality systems and programs
- Maintains awareness of changes in policies, procedures and protocols
- Complies with all company policies and procedures
- Manage quality compliance programs to ensure issue resolution and success
- Lead and participate in formal problem-solving processes, conduct root cause analysis and corrective action investigations
- Lead all audit preparation activities and participate in regulatory authority audits.
- Adapts to changes or unusual circumstances in a way that promotes cooperation and minimizes disruption in the working environment and culture
- Recognizes and resolves problems; troubleshoots procedural misses and gaps, is agile and flexible in identifying and implementing solutions
- Establishes and maintains a cooperative relationship with customers and staff
- Possess strong interpersonal skills with the aptitude to be a team player and leader
- Sets a professional tone and establishing a cooperative partnership in all departments throughout the company
- Demonstrates effective communication skills by conveying necessary information accurately, listening effectively and asking pertinent questions when clarification is needed
- Interact with fellow employees in a way that promotes a professional and cooperative working environment
- Demonstrates good judgment in handling situations not covered by written or verbal instructions
ESSENTIAL FUNCTIONS
MEETING PARTICIPATION
AUTHORITY
This position reports to the SV Labs VP of Quality
SUPERVISORY RESPONSIBILITY
CLASSIFICATION
This is a full-time exempt role.
EDUCATION
WORK EXPERIENCE
OTHER QUALIFICATIONS