What are the responsibilities and job description for the Call Center Rep position at Smith Auto Family Levelland?
Join Our Team at Smith Auto Family!
Looking for a career where you're more than just a number? Smith Auto Family, a thriving, family-owned dealership in West Texas, is hiring passionate individuals for our growing team!
Call Center Representative Role
As a Call Center Representative, you’ll handle inbound and outbound calls, assist customers with inquiries, and schedule sales/service appointments. Your role is key in delivering excellent customer service and maintaining strong relationships.
Daily Responsibilities
- Make outbound calls to potential and past customers.
- Answer inbound calls promptly and professionally.
- Provide accurate information and assist callers efficiently.
- Log all interactions in VinSolutions CRM.
- Set sales and service appointments.
Key Performance Metrics
- Appointment Setting Rate – Successful appointments booked.
- Call Volume – Meeting/exceeding daily targets.
- Customer Satisfaction – Quality interactions based on feedback.
- CRM Compliance – Accurate logging of calls and notes.
Ideal Candidate
- 1 year of customer service or call center experience.
- Strong phone skills with a friendly demeanor.
- Organized with attention to detail.
- Team player with a positive attitude.
- Bilingual candidates may qualify for a higher rate.
Preferred (not required): Experience with CRM systems (VinSolutions, Reynolds & Reynolds) & Google Workspace.
Why Smith Auto Family?
- Family Atmosphere – Teamwork, respect, and support.
- Growth Opportunities – We promote from within.
- Work-Life Balance – Predictable schedule.
- Stability & Longevity – Strong Texas presence.
- Recognition & Appreciation – Hard work is rewarded.
Benefits
- Consistent Schedule
- Medical, Dental, & Vision Insurance
- 401k Match
- Paid Vacation & Holidays
At Smith Auto Family, we live by our vision: "Families helping families." If you share our values—family, growth, ethics, safety, success, positivity, and clear communication—we’d love to meet you!
Apply Today!
Qualified applicants will be contacted for a phone interview. Strong phone skills are a must.
We are an equal opportunity employer.
