Automotive Master Technician

Job Type

Full-time

Description

Customer satisfaction is a result of your personal work habits and ethics and is of utmost importance as part of your job function.

The Service Technician is also responsible for setting goals for personal service improvement and monitor progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.

The Master Technician is also responsible for setting goals for personal service improvement and monitor progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.

Primary Responsibilities :

• Consults with customer to collect information on vehicle history, problem with the vehicle, and / or known maintenance or repairs required.
• Identifies mechanical problems visually and / or with computer diagnostic equipment.
• Performs tests on specific parts and systems to determine whether they are operating properly.
• Examines critical parts and systems using standard checklists.
• Plans repairs and timetables for completion; provides customers with time and cost estimates.
• Performs routine and preventive maintenance including oil changes and tune-ups.
• Repairs or replaces malfunctioning parts and systems such brake pads, belts, water pumps, transmissions, and other mechanical parts.
• Conducts post-repair testing and diagnostics.
• Test drives vehicle to confirm proper operation, that repairs have been made properly, and that problems have been resolved.
• Communicates with parts department to obtain needed parts.
• Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
• Participates in manufacturer-sponsored training programs, schools and events.
• Keeps abreast of manufacturer technical bulletins.
• Supervises work of any apprentice technicians as assigned.
• Reports machinery defects or malfunctions to supervisor.
• Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
• Keeps shop area neat and clean.
• Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.
• Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
• Ensure that common courtesy is shown toward all customers you come into contact with
• While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been

acknowledged

and factory recommendation

RO hard copy

Requirements

Ideal candidates will have :

Required Education :

Physical Requirements :

Compensation :

We offer competitive pay, health, paid vacation, paid holidays, and a professional work environment.

Become a member of a winning team that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills and ability.

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug free workplace.

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