What are the responsibilities and job description for the Registration Services Manager position at Smith, Bucklin & Associates?
Description
Smithbucklin , a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, is looking for a Registration Services Manager to join the client-facing Information Technology Services team in our Chicago office.
At Smithbucklin, we embody a culture driven by optimism, ambition, expertise, and thoughtfulness, where every team member is empowered to exceed expectations and deliver exceptional results for our clients. Join us in shaping the future of association management, where our values serve as the cornerstone of our success.
The Registration Services Manager is accountable for leading and coordinating the overall delivery of various tasks needed to provide clients and event guests with seamless registration experience. They will be responsible for assisting in the development and implementation of all registration related activities including project management, financial support, team management, and oversight of all aspects of registration for assigned client meetings.
What You Will Do
- Supports the Registration team in developing and implementing aspects of the registration strategy.
- Develops registration solutions and innovations that are tailored and relevant to the client's needs.
- Oversee client registration budgets and assists in financial reporting with client team.
- Contributes to overall team success by identifying problems and proactively seeking out methods to improve.
- Manages and oversee the registration team supporting all aspects of registration including registration build out, customer support, data / reporting, on-site registration needs.
- Use of Systems, Tools, Controls and Applications to fulfill registration services, reporting needs, and financial reconciliation for assigned clients.
- Meet and exceed service delivery expectations with clients, attendees, and exhibitors / sponsors.
- Participates in planning and debrief registration meetings, supports procurement of materials to provide onsite registration services.
- Adheres to all compliance, standards, and best practices in use of tools, data, and processes.
- Facilitate continuous communication between Smithbucklin units, clients, and attendees to meet the needs of client organizations.
This Role Might Be for You If You...
Basic Qualifications
Preferred Qualifications
Where Do You Fit?
Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all our people - regardless of position or compensation - an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.
Our hybrid environment offers you the option of working from home two days per week. Employees will work a standard 40-hour week, with the possibility of additional hours based on project deadlines.
The salary for this role will be based on the candidate's skills, qualifications, and relevant experience. Additionally, successful candidates may qualify for a discretionary bonus up to and including 10% of base pay. The expected pay for this role is : $80,000-$90,000.
Equal Employment Opportunity
At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.
Smithbucklin will not sponsor applicants for work visas and as a precondition of employment, you must be authorized to work in the United States permanently.
Salary : $80,000 - $90,000
