What are the responsibilities and job description for the Sales Manager position at Smith Group?
Basic Function :
Manages the sales and marketing function in an Aaron's store. Major emphasis on telephone and floor sales, direct marketing, new customer growth, customer service program and store merchandising.
Reporting :
Reports directly to the General Manager
Supervises :
Customer Service Representative(s) and Product Technician(s) with GM direction
Primary Responsibilities :
- The acquisition and maintenance of customers
- Setting weekly and monthly sales goals and staging products
- Update goal board daily
- Ensure execution of the sales Flow, including telephone sales and showroom sales
- Ensure execution of the YES Program of Customer Service
- Generate new business through apartment community / business accounts
- Create and implement marketing strategies in the community to generate new sales
- Ensure that the showroom floor is merchandised as per guidelines
- Ensure that all merchandise is accurately priced
- Ensure compliance with the No-Holes Policy
- Perform routine service calls and product exchanges (per first up system)
- Handle service issues for customers immediately
- Resolve customer opportunities immediately
- Assist General Manager with product ordering, including planning for future sales and events
- Clean and certify merchandise in the Certification Zone for all items personally returned
- Responsible for maintaining the store's warehouse in a neat and orderly manner
- Confirm customer identification, collect money and obtain customers' signature on lease agreements
- Review and close lease agreements (per first up system)
- Monitor and ensure efficient operation of the certification zone
- Assist general manager in stock balancing
- Other tasks as assigned by management
Position Requires :
Pre-employment :
Satisfactory MVR (driving record0, D.O.T. physical and drug screen, criminal background investigation with job performance reference check and required testing.
Dress Code :
Male – Aaron's approved logo shirt and khaki type work pants and Aaron's nametag. No denim pants allowed. Leather shoes with socks that are appropriate for business casual dress; in good repair, clean and polished.
Female – Aaron's approved logo shirt with slacks, capris, or pants and Aaron's nametag. Dress or skirt required if not in Aaron's apparel. Sandals with a heel are permitted; no beach style flip-flops or flat soled thong sandals.
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