What are the responsibilities and job description for the Support Specialist position at Smith Power Products, Inc.?
Company Description
Smith Power Products, Inc. in Frederick, CO, is the authorized servicing distributor for mtu-Rolls-Royce Power Systems, Detroit-Diesel, DEUTZ, Allison Transmission, and GE Power & Water Jenbacher products in the Western United States. As a member of the WheelTime network, we provide quality heavy-duty & semi-truck parts, service, and repair. With a focus on reciprocating engines and power accessories, we offer full maintenance service agreements and immediate spare parts support through our six distribution centers.
Role Description
As a Parts Support Specialist, you will:
🔧 Assist customers in identifying and sourcing engine and generator parts.
🔧 Maintain inventory accuracy and ensure timely order fulfillment.
🔧 Provide expert-level support to troubleshoot and resolve parts-related inquiries.
🔧 Collaborate with the sales and service teams to deliver top-tier customer experiences.
🔧 Stay up-to-date on product knowledge to recommend the best solutions for customers.
Qualifications
- Phone Etiquette, Customer Satisfaction, and Customer Service skills
- Computer Literacy
- Effective Communication skills
- Experience in automotive or technical service field is a plus
- Ability to multitask and prioritize tasks effectively
- High school diploma or equivalent required, associate degree preferred
At Smith Power Products, we believe in investing in our people. Here’s what we offer:
🌟 Competitive Pay: $27 - $35 per hour, based on experience.
🌟 Comprehensive Benefits: Medical, dental, and vision coverage, plus retirement plans.
🌟 Professional Growth: Training and development programs to keep you at the top of your game.
🌟 Supportive Environment: Join a team that values collaboration and innovation.
🌟 Work-Life Balance: Enjoy paid time off and flexible schedules.
Salary : $27 - $35