Registration Services Senior Associate

Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, is looking for a Registration Services Support Specialist to join the client-facing Information Technology Services team in our Chicago office.

At Smithbucklin, we embody a culture driven by optimism, ambition, expertise, and thoughtfulness, where every team member is empowered to exceed expectations and deliver exceptional results for our clients. Join us in shaping the future of association management, where our values serve as the cornerstone of our success.

The Registration Services Support Specialist coordinates the various tasks needed to provide clients and event guests with seamless registration experience. The support specialist participates in the testing of the registration website and handles providing guest support by responding to inbox email and phone inquiries to help resolve questions, changes, and/or other requests. The support specialist assists in the procurement of registration supplies to provide onsite credentials as scoped and provides onsite customer service at the registration desk.

The objective of the role is to meet and exceed service delivery expectations with clients, attendees, and exhibitors/sponsors. This is an ideal job for someone who has a passion for working with customers, exercises sound business judgment, is a strategic thinker, and can communicate effectively between varying technical and non-technical audiences. The role requires extraordinary attention to detail, communication, and customer service.

What You Will Do

• Works with the project manager to understand the registration system requirements and tests functionality

• Use of Systems, Tools, Controls and Applications to fulfill registration services, reporting needs, and financial reconciliation based upon requirements document and scope.

• Meet and exceed service delivery expectations with clients, attendees, and exhibitors/sponsors

• Provides customer service support for email and phone inquiries from event guests

• Investigates, troubleshoots, and provides system updates for record changes.

• Participates in planning and debriefing registration meetings, supports procurement of materials to provide onsite registration services

• Supports procurement of materials to provide onsite registration services

• Tests the onsite applications, trains the temporary staff, and provides registration service during event days.

• Adheres to all compliance, standards, and best practices in use of tools, data, and processes

This Role Might Be for You If You…

• Have demonstrated the ability to learn on the job, adapt quickly and effectively

• Are adept at multi-tasking

• Are detailed oriented, both technically and organizationally

• Are able to travel 15-20% to provide event technology support

Basic Qualifications

• Bachelor’s degree or equivalent experience

• 2 years of work experience in a customer service-facing role

Preferred Qualifications

• Proficiency with the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Strong communication skills (verbal & written)

• Demonstrate a history of being able to thrive in a fast-paced client application support environment

• Experience working within registration systems

• Ability to effectively work on a team, as well as autonomously

Where Do You Fit?

Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all our people – regardless of position or compensation – an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.

Our hybrid environment offers you the option of working from home two days per week. Employees will work a standard 40-hour week, with the possibility of additional hours based on project deadlines.

Smithbucklin considers several factors when determining compensation, including a candidate's recent coursework, training, experience, and certifications, among other considerations. The expected pay for this role is $55,000- $60,000.

Equal Employment Opportunity

At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of reference and background investigation based on position.

Smithbucklin will not sponsor applicants for work visas and as a precondition of employment, you must be authorized to work in the United States permanently.