Veterinary Receptionist

Smithfield Animal Hospital has been serving the veterinary needs of the community for over 30 years. Over the past 4 years, Dr. Boe is now the independent owner of the practice and we are continuing to expand with an additional doctor this year, the expansion of a doggy daycare, training, and grooming in the next few months. Our staff is committed to providing pets with compassionate care and quality veterinary medical services. We are currently looking for a Veterinary Receptionist who is looking to work with an amazing and compassionate team of animal lovers. Experience in veterinary industry required.

Position Overview:

The Veterinary Receptionist supports and adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service work as you provide support to the hospital and clients. This is a FULL-TIME position.

Job Responsibilities:

• Able to learn basic veterinary medical terminology.
• Managing multiple phone lines and taking messages, picking up messages from voice mail and e-mail account
• Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives. Be able to confidently discuss these topics with clients.
• Responds to inquiries about the range of services the practice provides and the species it treats
• Identify potential emergencies and schedule those appointments appropriately.
• Input data to practice management software to check pets in.
• Coordinate the flow of pets and owners in the lobby. Assists owners distressed by unexpected waits, unexpected emergencies, and other concerns.
• Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions; call clients whose pets have overdue treatments.
• Respond to client emails; type and edit a variety of correspondence, and process faxes.
• Perform cashier duties; process refunds, returns and credits as needed.
• Receive and distribute incoming mail; and process outgoing mail.
• Use Windows-based computer systems, word processing, email, web search and other skills needed to effectively use software.
• Scheduling medical, surgical, and boarding appointments.
• Checking in/out patients for office appointments – reviewing vaccine history and previous records, entering transactions, creating estimates, and filling prescriptions.
• Cashier duties for all patients, reviewing cash drawer, check and credit card transactions at end of shift.
• Keeping reception area clean
• Getting records and release forms ready for next day’s office appointments, surgeries, drop-offs, (i.e. x-rays, blood tests, etc.).
• Reviewing records for completion and errors prior to filing.
• Understanding routine pet health care (vaccinations, deworming, spay, neuter, etc.), and answering basic client questions.
• Taking in urine and stool samples from clients and occasionally setting up lab analysis.
• Learning to perform computer software/maintenance procedures.

Minimum Qualifications/Requirements:

• High school diploma, GED or equivalent combination of education, and/or experience.
• A minimum of 1 year of veterinary industry experience
• Must be flexible with scheduling and have a willingness to pick up an extra shift if needed.
• Tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• Experience in veterinary medicine (preferred)
• Some moderately physically demanding work, involving lifting or carrying up to 40 pounds.
• Veterinary medicine is ever-evolving, and we need someone who can roll with the punches and embrace new challenges with enthusiasm.
• Great communication skills are essential to connect with clients and provide clear instructions and advice.

This position comes with the opportunity to become hands-on with the patients, support staff and doctors. We believe in building everyone's skills within the industry. If you are interested in expanding your knowledge, this is the hospital for you.

Work setting:

• In-person

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 38 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Veterinary experience: 1 year (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• East Stroudsburg, PA 18301 (Required)

Work Location: In person

Salary : $17 - $19