Job Description
Job Description
Who We Are :
SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.
We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values :
- Integrity : Always operate with honesty and transparency so we earn the trust of our clients.
- Courage : Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes.
- Together : Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought.
Job Summary :
This role will provide operational support to the Revenue Operations team, assisting with the implementation and execution of ongoing projects. The ideal candidate will work closely with the Revenue Operations Analyst, but may also be required to collaborate with the sales, business systems, and Salesforce development teams once they have a solid understanding of the overall RevOps functions.
What you will do :
Support Revenue Operations team with Salesforce project implementationsReview and validate Salesforce data for alignment and adherence as it relates to key RevOps functionsConduct regular analysis of Salesforce reports to identify and resolve data discrepancies, escalating issues to the RevOps team as neededExecute data cleanup and alignment projects in Salesforce, ensuring seamless implementationMaintain and develop documentation and standard operating procedures, as needed, for critical RevOps processesCollaborate heavily with the Business Systems team to dive deep into technical details of ongoing Revenue Operations projects within Salesforce, including thorough pressure testing of updates before they go live.Identify dependencies and anticipate the downstream impacts of RevOps process updates and surface to RevOps teamExecute repetitive, detailed tasks with a high degree of accuracy and precisionIdentify opportunities for process automation and efficiency improvementsAssist with contract-related operational processesProvide general operational support and contribute to special projects as neededWhat you will bring to SmithRx :
2 years of experience using Salesforce for reporting purposes2 years of experience working in an Operations roleHigh school diploma or equivalentStrong understanding of Salesforce and its core functionalityExcellent data analysis and problem-solving skillsAbility to work collaboratively with cross-functional teamsAttention to detail and a proven track record of delivering high-quality workFamiliarity with process documentation and standard operating proceduresProactive mindset and a willingness to take on a variety of tasksExperience with process automation and efficiency improvementsExceptional attention to detail and organizational skillsExcellent verbal and written communication abilitiesProficient in Microsoft Excel, Google Sheets, and other data analysis toolsComfortable working with highly manual and detailed processesProven expertise in Salesforce, including testing, troubleshooting, and validating changesAbility to dive deep into complex processes, ask insightful questions, and understand technical detailsDemonstrated accuracy and precision when executing repetitive tasksAdaptable and flexible mindset, with a willingness to take on a variety of responsibilitiesPreferred Skills and Experience :
Experience with contract-related operational processesFamiliarity with project management tools like Jira and DocuSignBackground on a Revenue Operations or Sales Operations teamKnowledge of data visualization and reporting tools like LookerExperience creating detailed documentation and standard operating proceduresStrong problem-solving and process improvement skillsStrong preference for candidates located in the Pacific or Mountain time zonesWhat SmithRx Offers You :
Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance3 Weeks Paid Time Off12 Paid HolidaysPaid Parental Leave BenefitsFlexible Spending Benefits401(k) Retirement Savings ProgramShort-Term and Long-Term DisabilityWellness BenefitsCommuter BenefitsEmployee Assistance Program (EAP)Well-stocked Kitchen In Office LocationsProfessional Development and Training Opportunities
