Senior Training Operations Specialist

Objective

A critical position in the Americas Training Departments ability to deliver a successful service the incumbent will collaborate with a complex breadth of domestic and global stakeholders internally and will have regular contact with our customers. The role holder will be an important point of contact responsible for facilitating training delivery across the Americas.

The Sr. Training Operations Specialist is expected to play an active role in the Americas Training Operations Pillar assisting Operations management as needed. Will be responsible for mentoring our team of Operations Specialists advocating for best practices and seeking continuous improvement. Potential for future management role.

Responsibilities

Job duties to include but are not limited to;

• Schedule instructor led and online courses for both internal and external customers; maintain associated training service orders records and reports.
• Act as a lead in the proper maintenance of all soft and hard copy training records housed outside of the Learning Management System (LMS); lead coordinate shipment of Iron Mountain records
• Provide support to the LMS Administrator in managing learner profiles course enrollments grades and certificates within the LMS.
• Represent the department in meetings with various internal and external stakeholders
• Serve as a point of contact for complex training queries and nonstandard requests providing guidance and support to the Americas and Global Operations Teams.
• Manage the majority of training program (complex) orders and other VIP training accounts; support Training Operations Specialists with standard training orders where needed
• Create vendor purchase orders; review vendor invoices for accuracy and process them through the point of goods receipt; correspond with AP to ensure payment
• Attend training opportunity kickoff meetings; support Operations management in collecting tender / RFP requirements and responding to the opportunity which may include but not be limited to quotations logistics and training plans
• Provide quotes to aftermarket training customers; work with order entry team to process aftermarket training orders; support internal sales team with training quotes and sale approvals where needed
• Supports Department management with key functions which are critical to operational and financial success; performance critically impacts the Departments ability to meet revenue goals
• Support in the creation and maintenance of all Training Department policies; champion the information flow for process improvement and quality information; aid in the creation of process maps and other pertinent aids to define new or existing processes and policies
• Oversee department purchase card which includes ownership of ordering nonPO supplies and other items as required
• Manage inventory of service tokens office and classroom supplies for the department; order items on a quarterly or as needed basis; act as department liaison with supply chain and parts shortage personnel to ensure successful delivery of internal parts and consumable requests
• Comply with all applicable global and regional export control and security regulations; submit appropriate visitor border entry and visa paperwork
• Other duties assigned

Qualifications :

Education : Associates degree or equivalent required; bachelors degree preferred

Experience :   Preferred two (2) years working within a training department or organization

Additional Qualifications :

Technical Knowledge Skills and Abilities :

SDI is a Federal Contractor and a drugfree workplace. By submitting an application I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment to the extent permitted by law.

This position requires Sensitive Security Information (SSI) access and vetting via the TSA.  Applicant must successfully pass a federal background investigation.

Additional Information :

We offer

Join us and well help build your career with excellent training and opportunities for career growth across the business both locally and globally. Youll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. Youll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial and lifestyle perspective.

Join us and work for a worldleader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

Smiths Detection is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.  Equal Employment Opportunity Posters If youd like to view a copy of the companys affirmative action plan or policy statement please email  .

The compensation for this position ranges from $53588.00 $80382.00 / yr  and will vary depending on factors such as your location skills jobrelated knowledge and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions. Smiths Detection provides comprehensive benefits including healthcare 401K savings plan company holidays vacation sick time parental leave and an employee assistance program. Eligibility requirements apply.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please email   or call tollfree  . This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes such as following up on an application or technical issues not related to a disability will not receive a response. Smiths Detection Inc. participates in the Electronic Employment Verification Program.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website ( Careers Smiths Group plc)

Remote Work : Employment Type :

Fulltime

Salary : $53,588 - $80,382