Receptionist

• Greet visitors
• Observe residents in the area of front doors. Call for assistance when necessary.
• Telephone calls: Answer incoming calls promptly within 3 rings if possible. Transfer calls, take accurate messages, overhead page (keeping pages to a minimum),
• Give out employment applications, see that the applicants are seen if possible,
• Forward resident mail to responsible party,
• Ensure visitors are following screening policies

Office Responsibilities may include but are not limited to the following:

• Photocopying and distributing of various paperwork. Assignments of typing are generated through Administrative Secretary reports, memos, etc.
• Sell staff meal tickets, log in meal book, report to the business office. Sell visitor meal tickets, arrange for payment; notify dietary department. Give receipts for resident clothing to be labeled and money transactions
• Make copies of and assemble packets
• Complete admission inquiry forms
• Maintain resident rights
• Maintain HIPAA privacy, security & confidentiality standards
• Follow all established policies and procedures

Customer Service

• Represent the organization professionally.
• Interact positively with residents, family members, personnel and visitors under a variety of conditions and circumstances.
• Promptly reports all needs and concerns to Supervisor or designated alternate.