Service & Installation Manager

As the Service and Installation Manager, you will directly manage HVAC Service and Install staff. This includes but is not limited to include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. This is a multi-site position.

Duties :

Stay abreast of industry technological developments and convey this knowledge to team members

Coordinate team member activities to ensure individual and team goals are consistently achieved; ensure team members are working up to the highest standards in all aspects of their positions; conduct regular meetings with team members to review company policy and procedures, performance, quality and safety statistics

Interface effectively with other departments

Monitor, through various reports, the skills and work performance of each assigned HVAC Service and Install Technician

Enforce procedures concerning use and recording of results of testing equipment and / or appropriate manufacturer and Company instructions; enforce use of personal protective equipment (PPE); monitor safety performance of employees and take corrective action as appropriate

Ensure employees provide superior customer service; conduct ride-a-longs with HVAC Service Technicians and Installers; conduct post-service call audits on a routine basis; review third party surveys with staff

Provide customer service support, as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems

Attend Zone / District safety meetings, promote a safe work environment

Promote and support the Company brand

Requirements :

As a Service and Installation Manager, you must be knowledgeable and professional. You must possess the ability to function equally well in both a team environment and as a leader. You must also be highly detail-oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal, and active listening skills as well as the ability to interact effectively with both customers and coworkers.

Qualifications :

Minimum of two (2) years management experience and / or assignments that demonstrate leadership ability.

Four (4) year college degree preferred.

Must possess strong HVAC technical skills as well as proven customer service skills.

Must have a valid driver's license and ability to meet the company's motor vehicle policy.

Ability & willingness to work a flexible schedule as necessary to meet customer requirements.

Willingness to travel to / between La Plata MD, Barstow MD and Glen Burnie MD.

Must be able to effectively manage a team of HVAC Technicians and Installers.

Understand and execute operational concepts including planning, scheduling, and logistics.

Knowledge of how to prepare and manage a budget in order to facilitate operational success.

Demonstrate excellent written and verbal communications skills.

Proficient in Microsoft Office, including Word and Excel.

Benefits : Medical coverage

Dental coverage

401(k)

Plus more!

The salary range for this role is $90,000-$100,000 annually along with a car allowance and fuel card.

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.

Salary : $90,000 - $100,000