Outside Sales Representative / Account Manager

ABOUT SMOOTH-ON INC.:

Smooth-On Inc. (Macungie, PA) – widely regarded as the leading authority on “mold-making and casting” - is a family-owned manufacturer of liquid rubbers, plastics, epoxies, clays, foams, high-performance paints, and other special materials used by commercial enterprises and individual consumers for an endless variety of applications.

Our customers use our materials to create:

• Special Effects in Blockbuster Movies & TV Series (ex: Game of Thrones, Harry Potter, The Walking Dead)
• Theme Parks (ex: Disney & Universal Studios), Themed Environments, Aquariums, and Zoos
• Hyper-Realistic Medical Simulation Training & Healthcare Devices
• Architectural Concrete Elements and Facades
• Robotics, Prototypes, Manufacturing, Industrial Parts, and Military/Law Enforcement Tools
• ... and in hundreds of other applications

SMOOTH-ON HQ CAMPUS (Macungie, Pennsylvania)

The Smooth-On HQ Campus in Macungie, PA is roughly 400,000 sqft large and contains:

- Ultra-Modern manufacturing facility & warehouse

- R&D Laboratory

- product masterclass & seminar classrooms

- fully equipped workshops for making things with our products

(“mold room”, concrete shop, woodshop, 3D Print Lab, CNC machines, & more!)

- Film and Special Effects Studios

- a Themed Retail store (See: Reynolds Advanced Materials Allentown)

- offices, kitchens, gyms, locker rooms, showers, & game rooms,

- & the amazing human beings that power our business!

GLOBAL PRESENCE & DISTRIBUTION NETWORK

- Smooth-On sells its products online and via our retail partners all over the world

- Our company owns 12 retail distributor locations throughout North America , 4 in the UK, and 4 in Australia

- We partner closely with even more retailers abroad in Europe, Asia, Middle East, South America, & Africa

WORLD-CLASS TECHNICAL SUPPORT

Our technical expertise and customer service in the special materials industry is unmatched - and we take pride in empowering our customers to move their unique projects forward.

SMOOTH-ON OUTSIDE SALES REPRESENTATIVE - JOB OVERVIEW:

Smooth-On is seeking our next prodigy outside sales representative!

Outside Sales Reps:

- travel (USA international) to customers of all industry types and sizes

- use their expertise with the Smooth-On Family of special materials products (gained through extensive hands-on training) to provide technical consultations, connect with a diverse array of customers, build partnerships, and win loyalty

- help their customers accomplish amazing feats - from building immersive environments at theme parks to designing hyper-realistic medical simulation training devices

CONSULTATIVE SELLING APPROACH - As technical consultants, our outside sales reps never "pressure” for sales, but rather serve customers by helping them solve problems, save money, and achieve their project goals. Our best reps are LOVED by customers because they are so knowledgeable, capable, and dedicated.

Note: This is not a commission-based role, and you will not have a sales “quota”.

Comp for this role is Base Salary Performance Bonuses

TRAINING & ONBOARDING -first few weeks:

- receive extensive hands-on training with Smooth-On's cool family of special material products

- learn about chemistries, materials processing, mold-making & casting, customer journeys, & product lifecycles

- travel to customer facilities (ranging in size from small art studios to enormous manufacturing plants) to conduct discovery and consultations alongside industry veterans who become your mentors

- Get up to speed on our different software systems and data analytics tools that help you track your progress and point to future sales opportunities

- get a taste for our fast-paced, competitive, and innovative field

LIFE AS AN OUTSIDE SALES REP - After training you will:

- nurture and grow existing customer accounts as an Account Executive with an Entrepreneurial mindset

- pursue target customers (those provided, and those you find yourself) – visiting them in-person, conducting discovery, and building win-win relationships as you work to establish Smooth-On as their go-to materials supplier

- manage all communications and contacts in your sales pipeline – conducting high volume of outreach, appointment scheduling, and follow-ups via phone, email, videoconference, social media, etc.

- promote Smooth-On's products at fascinating tradeshows like IMSH (Medical Simulation), World of Concrete, IAPPA (Themed Environments), Monsterpalooza, CAMX, and more

- work with Smooth-On's internal teams at HQ to refine your hands-on materials skills & knowledge, support marketing campaigns, contribute to new product development, coordinate shipping and logistics, and more

TRAVEL, TECHNOLOGY, & LOCATION FLEXIBILITY

-Face to Face relationship building materials consultations at customer locations = essential for sales success

- SIGNIFICANT TRAVEL IS REQUIRED & WORKING FROM HOME / REMOTE = OK… but stay active in HQ!!!

(ESTIMATED AVERAGE TRAVEL = Roughly 4 Nights per Month or 48 Days per Year in a Hotel)

- MANAGING A HIGH-VOLUME OF COMMUNICATIONS WITH MODERN TECHNOLOGY = ESSENTIAL

Phone Calls, Emails, Videoconferences, and Follow Ups – everything that you can do from home / wherever you prefer means this job comes with some flexibility

- HARDWARE: We’ll equip you with a laptop, an Iphone, and a credit card so you can stay productive on the go.

“WEEK IN THE LIFE OF AN OUTSIDE SALES REP – SCHEDULE EXAMPLE:”

MONDAY: DEPARTING FLIGHT & ON-SITE SALES CALLS

Fly to Dallas, TX, rent a car, visit 4 local accounts, drive a bit closer to your next customer visits, write some sales-call reports and catch up on email, spend the night in a hotel

TUESDAY: DRIVING & ON-SITE SALES CALLS

Drive to see other accounts away, take a customer to dinner, and sleep in a different hotel.

WEDNESDAY: RETURNING FLIGHT & WORK FROM HOME / REMOTE

Fly home the following morning, work from home / remote in the afternoon

THURSDAY: ON-SITE @ SMOOTH-ON HQ FOR HANDS-ON WORK AND IN PERSON MEETINGS

Come into Smooth-On HQ to continue Hands-On Materials Projects for customers, tradeshows, and continue your training. Meet with your manager and review your pipeline in person.

FRIDAY: WORK FROM HOME, FOLLOW UPS & PLANNING

Work From home – calling your customers, prospecting, scheduling in-person meetings, leading video conferences, cleaning your CRM/pipeline, conducting follow-ups, emails, administrative work, and preparing your calendar for next week and beyond

EPILOGUE:

The next week, you’ll split your time working from home and at HQ working on hands-on materials projects. 2-Weeks later, you’ll be taking a company car to drive 5-hours to Boston, visit customers, perform product demonstrations, spend the night in a hotel, and visit other accounts on your return drive home

(note: cities and territories will vary).

WHY YOU’LL LIKE THIS JOB:

- MINDBLOWING VARIETY & CREATIVITY - Our customers use our materials for too many mind-blowing things to name

- SEE INSIDE REALLY COOL FACILITIES, WORKSHOPS, AND BUSINESSES – and WORK INSIDE OURS!

24/7 access to SMOOTH-ON HQ facilities and amenities

- GROW YOUR NETWORK WITH INNOVATORS

Outside reps network daily with creatives, innovators, inventors, engineers, fabricators, machinists, and more

- The Learning. Never. Ends.

- You’ll exercise your creative muscles, get your artistic flare on, and get your hands dirty

- Flexibility – Travel to see customers, work from home, come in the office, work in the mold room – you will be able to set your schedule once your up and running

- GROW YOUR CAREER LIKE A MOTHAF***ER- lot’s of opportunity for growth for people who embrace challenges

- CREATIVE, ARTISTIC, HUMAN-FOCUSED CULTURE

- Join a team that likes to Laugh!

WHO ARE YOU ANYWAY - Mr./Ms. NEW OUTSIDE SALES REP?

- You are kind

- you like talking to people and appreciate clear communication

- you are good at Excel

- you are handy, enjoy working with your hands, or take joy in being “precise” in hobbies that require complexity -such as baking or home improvement

- you an experienced traveler and your personal life/obligations don’t prevent you from travelling

- You are a modern tech-savvy sales professional -but you’re also not afraid to get your hands dirty to learn

- You are ultra-resourceful – comfortable moving through uncertainty because you know you have Chat GPT, Google, Youtube, and LinkedIn Learning to help you find answers and prepare for whatever comes next.

- ** You are an exemplary communicator and presenter

- You can navigate Microsoft Office, Calendar, Teams, Excel, and Web-Based Apps IN YOUR SLEEP

- You’re so organized it scares people

- You understand CRM & Sales Performance Stats and have experience with Salesforce or similar.

- You are assertive and proactive

- You are honest and lead with integrity

- You’re positive and solution-oriented

- You are Ambitious

- You take pride in your performance and have a sense of ownership for your accounts and activities

- You have cheeky sense of humor

• BONUS: Bilingual (Spanish), Military Background, Fast Type Speed

REQUIREMENTS FOR SUCCESS IN THIS ROLE

- Become a subject matter expert in mold-making and casting, industrial materials, and special materials processing

- Lives in the Lehigh Valley or ~45 minutes from Smooth-On HQ in Macungie

- Open-Mind, Positive Attitude, Willingness to Learn

- Entrepreneurial “Get Shit Done” & Extreme Ownership Mindset

- Time & Energy Management Skills

- Undeniable Modern Technology Skills

- Clear Communicator - verbally and in writing – twitter & digestible formats – your updates are a delight to read

- Highly Organized – a cloud storage savant

Interested? Sound like you? Here’s how to apply:

- Email your resumé and a brief cover letter explaining why you are interested and why you are a good fit for this role to iwestern@smooth-on.com

- Connect with Ian Western On LinkedIn

- Bonus: Record a Video Introduction of yourself briefly explaining who you are, your hobbies, your professional background, why you are interested in this role, why you think your skills are a good fit, and send to iwestern@smooth-on.com