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Intuit Customer Service

Smoothstar Tech
Atlanta, GA Full Time
POSTED ON 1/14/2025
AVAILABLE BEFORE 4/14/2025

Smoothstar Tech is hiring qualified canindates for work from home customer service position with Intuit TurboTax for the tax season. . Agents will.serve customers by providing product and service information; resolving product and service issues.

Customer Service Representative Job Duties :

  • Interact with Turbo Tax customers via phone, focusing on tax related questions, data entry and navigation.
  • Research, analyze and determine an appropriate course of action for TurboTax customers.
  • Be a positive representative for Intuit and the Turbo Tax product; take a caring and empathetic approach to customer interactions.
  • Articulate how to use the TurboTax product accurately and efficiently resolve customer inquiries on the first contact.
  • Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.
  • Act as a technical resource when assisting customers to resolve problems with devices and equipment.
  • Provide support via phone and / or SmartLook one-way video and screen share technology.

Customer Service Representative Job Qualifications :

  • 1 year of customer : service call center, retail or helpdesk.
  • Excellent technical and customer service skills - passion for providing the BEST customer experience.
  • Must have extensive experience with Windows OS, web browsing, email, and various software applications..
  • Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.
  • Must be able to efficiently navigate through menus & options on desktop devices while describing those actions verbally to customer.
  • Excellent written and verbal communication skills and excellent phone etiquette (Clear crisp speech).
  • Requires strong active listening skills to accurately paraphrase a customer conversation.
  • Ability to begin servicing the program immediately after the call center owner or its agent certifies for a period of 90 days thereafter and meet the minimum service interval requirement.

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