What are the responsibilities and job description for the Front Desk Agent position at SMR Hotel?
We are looking for person that has a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you!
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Answer phone calls, take messages, and redirect calls as necessary
- Provide information to guests about hotel facilities, services, and local attractions
- Check-in and check-out guests efficiently and accurately
- Process payments and handle cash transactions
- Maintain accurate guest records and update reservation information
- Handle guest complaints or concerns with patience and professionalism
- Assist with administrative tasks such as filing, data entry, and photocopying
- Maintain a clean and organized front desk area
Qualifications:
- Previous experience in a customer service role is preferred
- Strong communication skills, both verbal and written
- Excellent organizational skills with the ability to multitask effectively
- Proficient in using computer software such as Microsoft Office Suite
- Ability to handle cash transactions accurately
- Attention to detail and ability to maintain confidentiality
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Schedule:
- Day shift
- Evening shift
- Morning shift
- Weekends as needed
Ability to Commute:
- Lakeland, FL (Required)
Work Location: In person
Salary : $14
