What are the responsibilities and job description for the Front Desk Associate position at SMR Hotel?
We are looking for a Hotel Front Desk Clerk to serve as our guests first point of contact and manage all aspects of their accommodation. Hotel Front Desk Clerk responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Up sell room types and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations softwares
- Understanding of how travel planning websites operate, like Booking and Expedia
- Customer service attitude
- Sales experience is a Plus
- Bilingual is a Plus
- Degree in Hotel Management is a Plus
- Excellent communication and organizational skills
Job Type: Part-time
Pay: $13.00 - $14.25 per hour
Schedule:
- Evening shift
- Morning shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Lakeland, FL (Required)
Ability to Relocate:
- Lakeland, FL: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14
