What are the responsibilities and job description for the Front Desk Supervisor/Manager on Duty position at SMR Hotel?
Job summary
Are you looking for a rewarding leadership opportunity and have previous front desk & hospitality industry experience? We’re looking for a passionate candidate that can assist the general manager in leading and fostering a positive work culture & team. This is an excellent opportunity for someone looking to gain more experience in the industry with potential for advancement.
You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies and building brand loyalty all while ensuring our guests have a comfortable, positive and memorable stay.
Responsibilities
- Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction
- Hire, train, and supervise front office employees, ensuring they provide consistent excellent guest services and enforce hotel policies
- Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints
- Assist general manager with setting room rates and inventory management to maximize revenue while equally delivering guest identified room value.
- Handle the front desk budget and order office supplies as needed
- Compile occupancy, financial & employee performance reports for the general manager
Qualifications
- High school diploma or equivalent certification required
- Ability to create a professional and team atmosphere
- At least 1 years of work experience in office management as a front desk supervisor or similar position in the hospitality industry
- Strong knowledge of general hotel industry practices and policies
- Possess excellent management skills, communication skills & multitasking skills
- Proficient bookkeeping skills, including experience with Microsoft Word & Excel
- Bilingual is a plus
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Schedule:
- Day shift
- Evening shift
- Weekends as needed
Ability to Commute:
- Lakeland, FL 33801 (Required)
Ability to Relocate:
- Lakeland, FL 33801: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17
