What are the responsibilities and job description for the Hotel Guest Service Rep / Relief Auditor position at SMR Hotel?
Relief Night Auditor / Front Desk Associate
Duties include but not limited to:
- Perform night audit functions to ensure the accuracy of transactions & guest accounts
- Balance the day’s payments & charges, making corrections as necessary.
- Prepare daily reports summarizing hotel operations and financial activity
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Check-in and check-out guests efficiently
- Manage reservations online and over the phone
- Monitor the security of the property during your shift
- Maintain a clean front desk area & lobby
- Up Sell rooms when appropriate, staying up to date with room types & rates
Requirements:
- Previous experience in a similar role preferred but not required
- Strong attention to detail and excellent organizational skills
- Ability to work independently with minimal supervision
- Excellent communication and customer service skills
- Understand principles of auditing, balancing accounts.
- Flexibility to work overnight shifts, including weekends and holidays
Job Type: Full-time
Pay: From $14.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Lakeland, FL 33801 (Required)
Ability to Relocate:
- Lakeland, FL 33801: Relocate before starting work (Required)
Work Location: In person
Salary : $14