What are the responsibilities and job description for the ARP Driver/Loader position at SMS Group of Companies?
JOB SUMMAR Y
Under the direction of the Program Manager, the Appliance Removal Driver will lead the daily Appliance Pickup Process. Utilizing a 26-foot Box truck they will respond to prescheduled appointments to collect appliances to be recycled while ensuring high quality customer interaction.
DUTIES AND RESPONSIBILITIES
Primarily works as the lead for a two-man crew to safely remove appliances from the customer home. This includes travel time, meeting with customers, and removing identified appliances.
Operating a 26’ box truck, with lift gate, to complete pre-scheduled appointments
Meet established daily, weekly, and monthly Key Performance Indicators
Display professional appearance
Track / Report pickups and deliveries using mobile or handheld device.
Collaborate with the program’s team / leadership to identify and recommend areas of improvement
Load and unload appliances with assistance
The ability to lift at least 100 pounds with manual equipment such as shoulder straps / shoulder dolly.
Perform related work as required
Qualifications
Valid chauffeur license and good driving record
2 – 3 years of experience operating 26-foot box trucks (with air brakes)
Excellent communication, customer service, and interpersonal skills
Professional appearance
Ability to use and operate handheld mobile or computer devices.
Exercises good judgment and maintain safety requirements at all times
Able to lead, motivate, be diplomatic, and build positive rapport with customers
Able to communicate with technical and non-technical individuals
Able to work independently and with a team
Able to work flexible schedule, including evenings and weekends
Able to bend, stoop, and reach
Must be able to pass criminal background check, drug screening, and DOT Physical
MINIMUM REQUIREMENTS
Able to work in very fast-paced environment and meet deadlines.
Problem-solver : Able to respond to diverse set of challenges in the field and do whatever it takes to meet project deliverables on schedule.
Ability to communicate effectively with peers, supervisors, and customers
Ability to pass a DOT Physical
Able to lift 75 lbs. or more and maneuver load safely.
PREFERRED QUALIFICATIONS
1 year of furniture or appliance delivery experience (loading and unloading)
2-3 years of customer service experience
Experience with Customer Management Systems / Databases
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