What are the responsibilities and job description for the ARP Loader/Driver Assistant position at SMS Group of Companies?
Job Description
Job Description
JOB SUMMARY
Under the direction of the Program Manager, the Appliance Loader Assistant will work closely with the Route Driver to meet the daily Appliance Pickup Appointments. They will serve as the principle point of contact with the customer, document pickups, while ensuring high quality customer service.
DUTIES AND RESPONSIBILITIES
- Work as part of a two-man crew to safely remove appliances from the customer home.
- Provide navigational assistance to the Route Driver, perform call-ahead to customers, document the pickup and removal of identified appliances.
- Meet the established daily, weekly and monthly Key Performance Indicators for appliance pickup appointments
- Maintain professional appearance.
- Track and report pickups and deliveries using a mobile device with pick up routing application, and complete paperwork as required.
- Collaboratively work with program manager and team to identify and recommend areas of process improvement
- The ability to lift at least 75 pounds with manual equipment such as shoulder straps / shoulder dolly.
- Perform work related duties as required
Qualifications :
MINIMUM REQUIREMENTS
PREFERRED QUALIFICATIONS
