What are the responsibilities and job description for the Outreach Specialist position at SMS Group of Companies?
JOB SUMMARY
The Outreach Specialist assists with planning and implementation of outreach programs and strategies in synch with program standards and goals. The goals of successful outreach are to (1) increase program awareness and participation in varied DTE customer segments; (2) build and strengthen relationships with property management stakeholders, as well as community partners; and (3) increase program presence and lead efforts to augment customer satisfaction.
DUTIES AND RESPONSIBILITIES
- Ensure that successful outreach and program marketing is delivered to achieve program participation goals as well as weekly and annual key performance indicators (KPIs).
- Assist with developing outreach strategies to generate increased program participation.
- Ensure that established daily performance goals are met through various outreach activities and event participation.
- Report accurate results of outreach activity after each event attended.
- Advise internal teams on any relevant program concerns and recommend changes to current procedures based on field interactions and customer feedback.
- Assist with communication messaging strategies for overall program to realize customer satisfaction enhancements.
- Assist with establishing community support / partner channels and generate leads through attended events.
- Ensure that client brand is accurately displayed via uniform, print collateral, table displays, etc.
- Complete relevant reporting as needed.
- Performs related work as required.
- Must be available for events that occur on some evenings and weekends
SUPERVISION : Not applicable to this position.
MINIMUM REQUIREMENTS
PREFERRED QUALIFICATIONS
Salary : $20 - $25
