What are the responsibilities and job description for the Technician - OBA - Mid Shift - CU6Q30 position at Sms Infocomm Corporation?
Summary
The OBA Technician is responsible for the inspection, testing, and verification of various Dell devices and processes within the Dell whole-unit-repair depot.
Essential Duties and Responsibilities include the following. Other Duties not listed may be assigned.
Daily Responsibilities
- Inspect devices (primarily laptop/Chromebook) repaired by production team
- Assess the technicians repair actions to ensure the appropriate actions took place
- Attempt to reproduce the customers reported failure to ensure issue(s) are resolved
- Test for any additional functional/visual/internal related failures
- Follow system driven OBA sampling plan
- Provide detailed failure information for any devices that do not meet expectations in shop floor system for data analysis purposes for creation of corrective actions
- Highlight opportunities for improvement within the OBA process to quality management
- Follow defined procedures without colleague driven deviations (essentially, ability to avoid direction/influence on processes/procedures from departments outside of quality management).
Educations and/or Experience
- High school graduate or equivalent
- Basic Knowledge of Windows Based operating systems is required.
- Needs previous or current repair technician experience.
- A certified preferred or equivalent repair experience with laptops and/or Chromebooks.
- Must have demonstrated technical competency.
Essential Skills:
- Pays close attention to detail to identify order discrepancies and resolve issues with variances.
- Needs ability to focus on detail and work under pressure.
- Ability to take initiative and work independently.
- Must be hands-on with ambition and drive to succeed - Makes things happen.
- Must be goal oriented and accustomed to achieving results through teamwork.
- Must have good time management skills.
- Must be a fast learner and have good retention and memory
Competencies:
- Shows determination to achieve excellent results
- Strong attention to detail
- Strong punctuality and reliability/attendance
- Ability to communicate effectively
- Willingness to work overtime weekdays as needed; Saturday overtime may be required at times
Working Conditions
Must be able to tolerate moderate to high noise levels in a repair depot environment. Individuals may need to stand for an extensive period of time while working; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement; occasional lifting up to 25 pounds.
