Front Desk Agent (Full Time - AM Shift)

Description

Summary
As a Front Desk Agent, you will be responsible for caring about our guest; assisting with arrivals and departure, making strong emotional connections by providing excellent customer service at all times.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Greets and welcomes every guest upon arrival.
• Communicates effectively and sincerely with guests, employees and other departments.
• Maintains a friendly and caring demeanor at all times in a fast pace environment.
• Maintains a professional image at all times that fall within the hotel and company guidelines for appearance and dress.
• Demonstrates teamwork by co-operating and assisting fellow employees as needed.
• Registers guest into the Hotel in a promptly and courteously using up-selling techniques to maximize room rates.
• Becomes informed of events/functions in the area during shifts.
• Checks guests out, processing payments according to established procedures and policies; inquiring about the guest experience, don’t let the guest leave without assuring satisfaction.
• Maintains a house bank and keep an accurate report of daily receipts and deposits.
• Can work with and understand basic financial data and information.
• Promotes hotel services, facilities, and outlets provides guest with information such as local attractions and directions.
• Resolves guest complaints to the satisfaction of the customer by being guest-centric, friendly and caring. Communicates to Management any problem, complaint or unhappy guest.
• Is intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive.
• Responds quickly to all guest requests in a caring, friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed hotel standards.
• Has knowledge of and assist in all emergency procedures as required.
• Attends all mandatory meetings and training classes.
• Becomes aware of the names, titles and positions of key people within the hotel.
• Has knowledge of the hotel surrounded area, such a pharmacy, theaters, Public Transportation, Retail, and Restaurants, etc.
• Completes all checklists as assigned.
• Also other duties may be required as directed by your Manager.

Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment
This job operates in a professional office environment. This role routinely uses standards office equipment such as computers, phones, photocopiers, filing cabinet and fax machines. 

Qualifications

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work
This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts.

Required Education and Experience

• A minimum of (1) year experience in Front Desk/Hotel environment.
• A minimum of (2) year experience in customer service background.
• College degree in hospitality, business administration or similar.
• Must be able to work independently and exercise good judgment to resolve issues.
• Flexible schedule. Able to work weekends and holidays.
• Must be able to stand for long periods of time.
• Excellent communication skills, both written and oral.

AAP/EEO Statement
The company is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.
No job description for any position can include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the primary responsibilities of this position.