What are the responsibilities and job description for the CUSTOMER SERVICE ACCOUNT MANAGER position at Smyth Companies LLC?
Smyth-Wilmington is seeking candidates who take pride in what they do, love being part of something great, enjoy learning, and creating new opportunities for our customers. From big moments to everyday moments, you get the opportunity to make a difference. Come take the next step in growing your career with us!
We are seeking a talented, motivated, and service-minded individual to join the Customer Service team as a Customer Service Account Manager in our Wilmington, MA location. Every day Smyth brings our customers’ labels and packaging to life, creating a customer experience that is second to none, and enabling them to stand out over the competition. Imagine walking through stores and seeing our labels on your favorite products and brands!
This is a full-time opportunity. Compensation will be based on skills, experience, and qualifications brought to Smyth.
Our full benefits package includes medical, dental, vision, PTO, paid holidays, short- and long-term disability, life insurance, and much more
Key responsibilities for Customer Service Account Manager include:
- Provide communication and analysis in support of external customers, sales representatives, and internal manufacturing co-workers
- Serve as a Smyth resource for customer’s creative, marketing, and engineering people as well as associated third parties (e.g., creative agencies, contract packagers)
- Assist customers with product specification development by providing information and product samples, facilitating trial runs, and other related items
- Fulfill project manager role by overseeing new projects from concept to completion with the goal of exceeding customer expectations
- Prepare and maintain appropriate documentation for the Customer Service Department
- Work closely with teams/departments to create an environment that supports the delivery of quality customer service to both internal and external customers
- Conduct project postmortems to identify successful and unsuccessful project elements and communicate results with appropriate team members
The ideal candidate for Customer Service Account Manager must demonstrate:
- Effective time management and ability to prioritize on multiple long- and short-term projects, meeting all related deadlines
- Strong organizational skills and high degree of attention to detail
- Proficiency in Microsoft Office programs, specifically Outlook, Excel, and Word
- Independent judgment, proactive thinking, and strong analytical capabilities
- Ability to communicate clearly and effectively, both verbally and in writing, to all levels of people inside and outside the organization
- Excellent interpersonal, collaborative, and relationship-building skills to effectively work with a diverse group/variety of people and personalities
Education, Experience and Credentials
- Required: Bachelor's degree in customer service-related field and/or 3-5 years of related work experience in the printing industry within a project/account management role.
- Required: Previously demonstrated customer-focused background
- Required: Previous experience building and managing product specifications and full supply chain servicing of orders and inventory
