Spa Concierge

POSITION: Spa Concierge

REPORTS TO: Spa & Activities Director

DIRECT REPORTS: Spa Attendants

POSITION SUMMARY: As Spa Concierge at the Snake River Sporting Club, you will be responsible for overseeing the spa front desk and fitness facilities. A professional who caters to the needs of our spa guests in a world class environment. The Spa Concierge is also responsible for answering phones, promoting spa services & products and providing general information to our guests.

WE ARE: Snake River Sporting Club is a luxurious retreat that combines the beauty of nature with high-end amenities and activities. The property includes a private golf club, residences, and homes in a vacation rental pool. Covering nearly 1,000 acres, Snake River Sporting Club includes a world class golf course designed by Tom Weiskopf ranked second in the state, an equestrian center, first-rate fishing, and a working ranch, offering a unique combination of amenities and experiences.

In partnership with Snake River Sporting Club, Noble House is also excited to announce a new full-service luxury hotel opening on property, The Sylvan Lodge. Located in the heart of the community, The Sylvan Lodge will feature hotel rooms and condos with unparalleled access to the outdoors, stunning views from a rooftop patio, a 10,000-square-foot in-building wellness center and spa, and all of the services and amenities one would expect from a luxury resort. The Sylvan Lodge offers all the natural beauty of the area while remaining a tranquil retreat, just a stone's throw from Jackson Hole. OUR CULTURE | Individual Distinction, Collective Soul The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us unique lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun.

QUALIFICATIONS: Essential: Efficient computer skills, effective communication skills, organized with an ability to multi-task, and possesses an understating of business and sales principles applicable to the hospitality industry.

ABILITY TO:

• Perform job functions with attention to detail, speed, and accuracy.
• Prioritize and organize.
• Be a clear thinker, remain calm, and resolve problems using rational judgment.
• Lead and mentor new and veteran team members.
• Understand guest expectations and needs.
• Work cohesively with co-workers as part of a team.
• Communicate effectively with clients, guests, homeowners, and members.
• Maintain confidentiality of privileged and pertinent resort data and information.

PHYSICAL ABILITIES:

• Communicate with guests, visitors, and resort employees to their understanding.
• Understand and respond to guests, members, and staff requests.
• Lift and carry items up to 30 pounds.
• Ability to bend and reach, sometimes overhead, as applicable to task.
• Ability to stand on your feet for more than 8 hours.

DUTIES AND RESPONSIBILITIES:

• Greeting our members & hotel guests upon arrival, providing a warm welcome and guiding them through the spa amenities and services.
• Schedule & confirming appointments for spa services, including massages, facials, and body treatments, ensuring to accommodate guests’ preferences and managing therapist availability.
• Process payments and handle billing for spa services, retail purchases, and ensuring accuracy in transaction.
• Maintain cleanliness and organization of the reception area, locker rooms, waiting room, fitness area, ensuring a serene and inviting environment.
• Providing detailed information about spa services, packages and promotions to guests, assisting them in selecting the best options based on their needs.
• Coordinate with spa therapists and staff to manage the daily schedule, address any delays & changes, and ensure a seamless guest experience.
• Handle guest complaints or concerns with professionalism and discretion, working to resolve issues promptly to maintain high levels of guest experience.
• Assist in managing spa supplies, retail products and linens, assist in placing orders as necessary to ensure all items are adequately stocked and available for use.

BENEFITS:

• Competitive pay
• Health and retirement benefits
• Employee Housing based on availability
• Staff discounts on hotel services
• Access to club amenities and activities such as golf, tennis, raquetball, horse riding, hiking trails, fishing, cross-country/nordic skiing, heli skiing and more
• Discounted ski pass to: JHMR, Snow King, and Targhee
• F&B/Retail discounts
• Outdoor Prolink membership and employee discounts
• Nationwide discounts for travel, events, cruises, ski resorts, shows, sports, concerts, amusement/theme parks etc through Working Advantage
• Access to employee discounts to all of our sister properties through Noble House

EEO STATEMENT FOR NOBLE HOUSE Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.