What are the responsibilities and job description for the Guest Services Manager position at Snake River Sporting Club, Inc.?
Snake River Sporting Club is an immersive oasis bordering on river and wilderness, providing an authentic Wyoming experience in a private club setting. This nearly 1,000-acre club features a professional golf course, equestrian center, and a fully functioning ranch. Known for delivering top-notch Western hospitality, the club offers curated activities and excursions that foster a deep connection with the land and nature.
This is a full-time, on-site role for a Guest Services Manager located in Jackson, WY. The Guest Services Manager will oversee daily guest services operations, ensuring exceptional customer satisfaction. Duties include managing receptionist tasks, coordinating guest activities, handling customer inquiries and complaints, and maintaining effective communication with guests and staff. The role requires maintaining high standards of hospitality and service excellence to enhance the guest experience.
- Customer Service and Customer Satisfaction skills
- Effective Communication skills
- Experience with Receptionist Duties
- Supervisory Skills
- Strong organizational and management skills
- Ability to work flexible hours, including weekends and holidays
- Previous experience in hospitality or a similar customer-facing role is preferred
- Bachelor’s degree in Hospitality Management or related field is a plus