What are the responsibilities and job description for the IT Support Technician position at Snap Inc.?
IT Service Desk Analyst / Service Desk Support / IT Support Technician / IT Support Analyst /1st/2nd Support / 1st & 2nd Line Support / IT Technician
Widen The Net is a partner recruitment agency to Snap and we are hiring for their contract positions.
Snap Inc are looking for an IT support technician to support the growth of Snap Lab, manage vendor relationship and ensure IT services delivery:
-Troubleshooting Windows OS, Mac OS and Linux OS, IT network, AD, Office 365 and digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace, storage, JAMF,
-Clearing tickets backlog, analysing issues and following up with end users, escalate technical issues, helping resolving problems and finding root cause within SLA;
-Building good relationship with 3rd party software/hardware vendors;
-Documentations
Initially 11 months full time contract till the end of 2025 with option to extend yearly. W2 employer contract offering $34.79 per hour (40 hours per week) plus contribution to medical plan and federal public holidays as PTOs. 5 days on site in Santa Monica (2772 Donald Douglas Loop N, Santa Monica, CA 90405)
Requirements:
-2 years experience working as IT support/service desk;
-Working knowledge in troubleshooting Linux (Red Hat) / Windows/ Mac OS X/Mac/Apple technologies
-Storage Systems - Synology (nice to have)
-3D printers (nice to have)
-Excellent client facing and problem solving skills, creative thinking and sociable personality
Salary : $35
