What are the responsibilities and job description for the Deskside Support Technician position at Snappyhire?
Please see job description and qualifications below:
really Posting Title - Deskside Technician I – End User Computing
*JOB DESCRIPTION
The position of Deskside Technician – End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.
The candidate works on assignments of a diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.
Essential duties for the position include, but are not limited to the following:
- Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
- Resolve incidents and problems associated with EUC equipment
- Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
- Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
- Provide repair and maintenance for mobile devices
- Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
- Provide software break/fix services and replacement of non-warranty assets for end users
- Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
- Provide warranty and break/fix support for networked printers and scanners
- Configure and support end users on mobile computing platforms
- Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc.
- Create, change, and remove printer configurations and queues based on requests and in accordance with SLAs
- Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
- Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
- Utilize problem management database and systems to track and report on customer calls and requests.
- Communicate technical information to technical and non-technical team and customers.
- Deskside support services as required.
- Concierge services (walk-up support) as required.
- Asset inventory as required.
*JOB REQUIREMENTS/QUALIFICATIONS
Experience:
- Requires 3 years of related work experience
- Driver’s license required
- Sound knowledge of imaging tools (SCCM)
- Installing, upgrading, and migrating to Windows 10 / MacOS
- Deploying Windows 10 / MacOS in large enterprises
- Configuring hardware and applications
- Configuring network connectivity (Wi-Fi, VPN)
- Configuring access to resources (Share Drives, SAN, SharePoint)
- Configuring mobile computing (iPhone/Android/Intune)
- Monitoring and maintaining systems that run Windows 10 / MacOS
- Configuring backup and recovery options
Certifications:
- A Certification
Job Type: Full-time
Expected hours: No more than 24 per week
Schedule:
- 8 hour shift
Work Location: In person
Reject Candidates if they do not have the following skills or experiences:
- Basic Command Prompt Commands
- Mac OS experience
- Application Installation
- Local Printer Troubleshooting
- BSOD Troubleshooting experience
- Windows Control Panel, Event Viewer Knowledge & Experience
Job Type: Part-time
Pay: $22.00 - $23.00 per hour
Expected hours: 22 per week
Schedule:
- 8 hour shift
Ability to Commute:
- Atlanta, GA 30374 (Required)
Ability to Relocate:
- Atlanta, GA 30374: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $23
