What are the responsibilities and job description for the Member Service Representative position at SNI Companies?
This position is a 2-month temporary assignment
The ideal candidate :
We are looking for tenacious, personable, and compassionate individuals who are able to solve problems while delivering outstanding customer service to our members. Individuals who are reliable, empathetic, and thrive in a challenging work environment, you could be a great addition to our team. Ability to service our members in Spanish as well as English is a plus.
- Be a resource for members by providing accurate and timely responses to their benefit and health plan questions.
- Respond and effectively triage member phone calls to accurately route to appropriate area.
- Work with care management team to address the needs of members, caregivers and other constituents.
- Conduct all follow up activities in a timely and accurate manner ensuring member expectations are met.
- Meticulously document all member and prospective member interactions in a Centralized Electronic System.
- Responsible for the scheduling of member appointments, transportation, translation, and interpretation services.
- Initiates prior authorization intake process.
- Assist in resolving member billing discrepancies.
Provide members with any requested documents including provider listings in their areas.
Working Conditions :
The MSR position requires the ability to sit at a desk, while talking on the telephone and using the computer, for eight hours each day in a distraction free environment.
