IT Field Operations Manager

SNI Technology’s top client located in Thornton, CO is immediately seeking to hire a talented IT Field Operations Manager for an exciting full-time, permanent position. Please note this position will be a primarily onsite work environment. Remote work options are not readily available for this opportunity.

IT FIELD OPERATIONS MANAGER

The IT Field Operations Manager is responsible for managing the installation, configuration, troubleshooting, and maintenance of desktop systems, printers, networks, and basic server infrastructure across designated sites. This position oversees the Field Operations team, ensuring projects are completed successfully and customer service expectations are met. Additionally, the role involves strategic planning, training, process improvement, and collaboration with IT leadership to enhance operational efficiency and service quality.

Description of the ideal candidate
The ideal candidate for this role is an experienced IT professional with a strong background in systems administration, network management, and technical team leadership. They should have at least six years of progressively advancing experience, including overseeing IT field operations, managing projects, and ensuring service level agreements are met.

A Bachelor’s Degree in Computer Science, Business, or a related field is required, with an MBA or additional experience preferred. Strong leadership, problem-solving, and communication skills are essential, along with the ability to train and develop team members, implement security best practices, and stay updated on emerging technologies.

The candidate should be highly organized, proactive, and capable of collaborating effectively with IT leadership and stakeholders.
 
JOB SUMMARY:
Performs basic desktop, printer, and network installation, configuration, and troubleshooting at designated sites.  Performs basic server setup, installation, and configuration.  Utilizes network server administrative tools to accomplish system tasks. Trains and directs the work of the Field Operations team to ensure projects are completed successfully and customer needs are met.     

JOB DUTIES & RESPONSIBILITIES

• Manage the planning, installation and integration of the networks for all user devices including desktop, laptop, audio-visual, and mobile devices. Directly audit switches and network equipment using management consoles as well as oversee the processes by which the team jointly monitors these systems for performance, tuning, and appropriateness of configuration.  Provide back-up support to analyze, diagnose, and maintain computing systems in assigned geographic areas.
• Supervises the Field Operations team to ensure that projects meet success criteria and exceed service level agreements or customer expectations. Coordinates projects and operational responsibilities of the team to balance load and manage demand to maximize operational quality of service and the rate of innovation.
• Report analysis and strategic planning to the Director of Field Engineering to ensure that the performance of individuals and teams is the level necessary to assure success on projects and initiatives. Coordinate with all members of Information Technology (IT) leadership to ensure that internal and external service level agreements and project progress are on track.
• Evaluate, facilitate, and provide training for Field Operations. Personally maintain the professional technical ability to evaluate and direct the quality of configuration and service provided by Field Engineering. Responsible for performance evaluation and growth plans of the Field Operations team. Responsible for College Aide employee initial training and placement in the Field to help assist the Field Operations team.
• Manages the planned test processes to maximize network and device fleet quality of service.  Provide a change management process and log configurations to ensure accountability and facilitation of forensics and root cause analysis of network incidents.
• Coordinates with Leadership and Project Managers to prioritize project deadlines in relation to departmental resources and operational load.   Manage expectations and appropriateness of messaging to facilitate strong collaborative relationships and realistic perspectives.  Owns all aspects of communication between IT Field Operations team and other IT Teams and helps to develop and implement communication plans in support of various projects and initiatives.   
• Works with IT Service Desk to ensure Ticket Prioritization and Escalation Process are implemented.
• Ensure security best practices, incident response, evidence handling, and protection of data privacy in regards to field engineering under the direction of the Principal Systems Architect and Security Lead.  Facilitate security awareness, best practice, and education in support of the Field Operations team, end-users, and active vendors.
• Maintain a research regimen of emerging technologies, practices, and policies that might advance the capabilities, service qualities and security posture.

EDUCATION, SKILLS, AND EXPERIENCE REQUIRED

• Bachelor’s Degree in Computer Science, Business, or related major.  Four (4) additional years of similar or relevant experience may be substituted for this requirement.
• Advanced degrees such as MBA or (2) additional years of experience preferred
• Minimum of (6) six years of progressively advancing systems administration and/or technical supervisory experience.
• Experience with systems lifecycle management

COMPENSATION RANGE
The salary range for this position is $95K up to $120K base annually full benefits. Please note your actual pay rate will be determined based upon your skills, knowledge, and abilities, including work experience – please talk with your recruiter to learn more.

Salary : $120,000