What are the responsibilities and job description for the Public Services Assistant I position at Sno-Isle Libraries?
Closing Date: April 17, 2025 - 11:59 p.m.
Applications must be completed and submitted prior to 11:59 p.m. on the closing date to be considered.
Pay Range: $21.63 - $29.75 hourly
Job Status: Part-Time
Hours Per Week: 28
Employment Type: Regular
FLSA: Non-exempt
Location: Granite Falls
The Granite Falls Library serves the fast-growing community of Granite Falls and its surrounding area. Nestled in the shadows of the beautiful Cascade Mountains, Granite Falls abounds with scenic vistas and outdoor recreational activities. The library provides the public with a varied selection of material to browse and checkout as well the important services of computer, internet and Wi-Fi access. The Granite Falls Library strives to serve all customers, but has placed a high priority on promoting early childhood literacy.
Job Summary
This part-time Public Services Assistant will perform basic public service and library support tasks at the Granite Falls community library to contribute to their effective operation, providing library services, spaces, and resources that are representative of diverse cultures and perspectives, intentionally inclusive, and accessible to everyone.
This position is part of a bargaining unit represented by AFSCME Council 2.
We Value Lived Experience
Sno-Isle Libraries is committed to embedding equity into our organization. As we engage in equity work, it's important to have a good foundation to frame the work and then provide training opportunities to build skills and knowledge.
We value and embrace the unique experiences our staff members bring to the organization and recognize how their experiences improve the service we provide.
Benefits
All Sno-Isle Libraries employees are eligible for sick leave, vacation leave, paid holidays, dental coverage, an employee assistance program, and an employer-paid ORCA Passport card. Employees working 20 or more hours per week also receive additional benefits such as medical and vision coverage, retirement savings, life insurance, and flexible healthcare and daycare spending accounts. For more information about these benefits, visit our employment webpage at sno-isle.org/employment.
Essential Functions
Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
1. Provide assistance at the library circulation desk, answers phones, checks library materials in and out, registers customers for library cards, and orders various library materials.
2. Assist customers with self-checkout machines and answers questions in the hold areas.
3. Return library materials to proper locations and supports circulation duties.
4. Provide assistance to library customers with basic reference questions.
5. Respond to technical services calls and assists with problems with the fax machines, public copiers, pay-for-print stations, vending machines, and printers.
6. Submit and monitor technical reports for library technology service issues.
7. Perform other public service and general clerical support tasks as assigned.
Additional Duties and Responsibilities
1. Prepare correspondences and reports.
2. Train new staff as needed.
3. Attend meetings, trainings, and workshops as assigned.
4. Assist with special projects as required.
5. Perform other duties as assigned.
Supervision
The position reports to a Library Circulation Supervisor or Library Manager, depending on the size of the Library. Although direct supervision is not a normal part of this position's work, incumbents may be called on to provide task direction to Page staff and library volunteers in absence of a supervisor.
Knowledge, Skills, and Abilities
1. Knowledge of established practices and procedures for an integrated library system (ILS).
2. Knowledge of library policies, procedures, and services.
3. Knowledge of alpha and numeric systems for arranging library materials.
4. Strong customer service skills.
5. Strong organization and attention to detail.
6. Ability to uphold the principles of equity, diversity, and inclusion in the workplace and the community.
7. Ability to communicate effectively with diverse audiences.
8. Ability to work independently and to set priorities.
9. Ability to handle and resolve disruptive behavior effectively.
10. Ability to work cooperatively and maintain effective interpersonal skills with the public and co-workers.
11. Ability to operate relevant computer systems including hardware and software, such as Microsoft Word and Excel, electronic databases, email, and internet navigation in addition to other office equipment and security systems.
Education and Experience
Knowledge, skills, and abilities for this position can be acquired by a combination of experience and education including:
1. High School diploma or G.E.D. required.
2. These skills and abilities typically are acquired through completion of secondary school or equivalent together with several months in a customer service environment.
Physical and Environmental Conditions
The physical demands described here are representative of those that must be met by a staff member to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Most of the work is carried out within a generally accessible, safe, indoor environment. While performing the duties of this job, the incumbent must identify and organize library materials such as books, audiobooks, and DVDs based on small-print numbers and alphabetical characters; scan and inspect library materials including opening media cases; and operate computers for extended periods of time.
An incumbent must occasionally move objects or materials weighing up to 35 pounds, including transfer of books and other materials to carts or shelves of varying heights. Incumbents may be required to move carts of books and other materials about the building for extended periods of time, and frequently remain stationary at one workstation for extended periods of time.
The incumbent must regularly communicate with coworkers and members of the public. These contacts and situations are deemed to be generally safe and free of undue stress, but require incumbents to be cordial, helpful, and skilled in interpersonal relations with others both in the public and within the Library District.
The following questions will be asked during the application process and will be considered during the application evaluation:
1. Describe how your experience and skills meet the education and experience requirements for this position as listed on the job posting. Provide specific examples.
2. Provide two examples of times when you provided excellent customer service. Briefly describe each situation, what you said or did, and the outcome.
3. Provide one example of providing technical assistance to customers such as helping with a fax machine, copier, or any other equipment.
4. Provide one example of a time you had to use good organizational skills and had to pay attention to a lot of details.
5. Describe your experience using each of the following computer software systems: 1. MS Word, 2. Email and 3. Internet Navigation. Provide one example for each.
Sno-Isle Libraries is an Equal Opportunity Employer. The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. This and all Sno-Isle Libraries' positions are subject to transfer.
Applications must be completed and submitted prior to 11:59 p.m. on the closing date to be considered.
Pay Range: $21.63 - $29.75 hourly
Job Status: Part-Time
Hours Per Week: 28
Employment Type: Regular
FLSA: Non-exempt
Location: Granite Falls
The Granite Falls Library serves the fast-growing community of Granite Falls and its surrounding area. Nestled in the shadows of the beautiful Cascade Mountains, Granite Falls abounds with scenic vistas and outdoor recreational activities. The library provides the public with a varied selection of material to browse and checkout as well the important services of computer, internet and Wi-Fi access. The Granite Falls Library strives to serve all customers, but has placed a high priority on promoting early childhood literacy.
Job Summary
This part-time Public Services Assistant will perform basic public service and library support tasks at the Granite Falls community library to contribute to their effective operation, providing library services, spaces, and resources that are representative of diverse cultures and perspectives, intentionally inclusive, and accessible to everyone.
This position is part of a bargaining unit represented by AFSCME Council 2.
We Value Lived Experience
Sno-Isle Libraries is committed to embedding equity into our organization. As we engage in equity work, it's important to have a good foundation to frame the work and then provide training opportunities to build skills and knowledge.
We value and embrace the unique experiences our staff members bring to the organization and recognize how their experiences improve the service we provide.
Benefits
All Sno-Isle Libraries employees are eligible for sick leave, vacation leave, paid holidays, dental coverage, an employee assistance program, and an employer-paid ORCA Passport card. Employees working 20 or more hours per week also receive additional benefits such as medical and vision coverage, retirement savings, life insurance, and flexible healthcare and daycare spending accounts. For more information about these benefits, visit our employment webpage at sno-isle.org/employment.
Essential Functions
Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
1. Provide assistance at the library circulation desk, answers phones, checks library materials in and out, registers customers for library cards, and orders various library materials.
2. Assist customers with self-checkout machines and answers questions in the hold areas.
3. Return library materials to proper locations and supports circulation duties.
4. Provide assistance to library customers with basic reference questions.
5. Respond to technical services calls and assists with problems with the fax machines, public copiers, pay-for-print stations, vending machines, and printers.
6. Submit and monitor technical reports for library technology service issues.
7. Perform other public service and general clerical support tasks as assigned.
Additional Duties and Responsibilities
1. Prepare correspondences and reports.
2. Train new staff as needed.
3. Attend meetings, trainings, and workshops as assigned.
4. Assist with special projects as required.
5. Perform other duties as assigned.
Supervision
The position reports to a Library Circulation Supervisor or Library Manager, depending on the size of the Library. Although direct supervision is not a normal part of this position's work, incumbents may be called on to provide task direction to Page staff and library volunteers in absence of a supervisor.
Knowledge, Skills, and Abilities
1. Knowledge of established practices and procedures for an integrated library system (ILS).
2. Knowledge of library policies, procedures, and services.
3. Knowledge of alpha and numeric systems for arranging library materials.
4. Strong customer service skills.
5. Strong organization and attention to detail.
6. Ability to uphold the principles of equity, diversity, and inclusion in the workplace and the community.
7. Ability to communicate effectively with diverse audiences.
8. Ability to work independently and to set priorities.
9. Ability to handle and resolve disruptive behavior effectively.
10. Ability to work cooperatively and maintain effective interpersonal skills with the public and co-workers.
11. Ability to operate relevant computer systems including hardware and software, such as Microsoft Word and Excel, electronic databases, email, and internet navigation in addition to other office equipment and security systems.
Education and Experience
Knowledge, skills, and abilities for this position can be acquired by a combination of experience and education including:
1. High School diploma or G.E.D. required.
2. These skills and abilities typically are acquired through completion of secondary school or equivalent together with several months in a customer service environment.
Physical and Environmental Conditions
The physical demands described here are representative of those that must be met by a staff member to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Most of the work is carried out within a generally accessible, safe, indoor environment. While performing the duties of this job, the incumbent must identify and organize library materials such as books, audiobooks, and DVDs based on small-print numbers and alphabetical characters; scan and inspect library materials including opening media cases; and operate computers for extended periods of time.
An incumbent must occasionally move objects or materials weighing up to 35 pounds, including transfer of books and other materials to carts or shelves of varying heights. Incumbents may be required to move carts of books and other materials about the building for extended periods of time, and frequently remain stationary at one workstation for extended periods of time.
The incumbent must regularly communicate with coworkers and members of the public. These contacts and situations are deemed to be generally safe and free of undue stress, but require incumbents to be cordial, helpful, and skilled in interpersonal relations with others both in the public and within the Library District.
The following questions will be asked during the application process and will be considered during the application evaluation:
1. Describe how your experience and skills meet the education and experience requirements for this position as listed on the job posting. Provide specific examples.
2. Provide two examples of times when you provided excellent customer service. Briefly describe each situation, what you said or did, and the outcome.
3. Provide one example of providing technical assistance to customers such as helping with a fax machine, copier, or any other equipment.
4. Provide one example of a time you had to use good organizational skills and had to pay attention to a lot of details.
5. Describe your experience using each of the following computer software systems: 1. MS Word, 2. Email and 3. Internet Navigation. Provide one example for each.
Sno-Isle Libraries is an Equal Opportunity Employer. The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. This and all Sno-Isle Libraries' positions are subject to transfer.
Salary : $22 - $30
