End User Support Specialist

End User System Analyst II or III

$79,300 to 124,342 Annually

Job #16090

First round resume review will start on 11/11/24. Interviews will be offered to selected candidates. Applications will continue to be accepted through 11/27/2024 and additional interviews will be scheduled if needed.

Basic Responsibilities

The End User Systems Analyst II is responsible for providing outstanding support of computer systems and infrastructure. The role will provide technical support directly to employees, performing on-the-spot diagnostic evaluations, discovering efficiency gains, and standardizing all routine tasks. This role will take help desk calls and participate in hardware administration and security including but not limited to: software troubleshooting, mobile device management, and process consulting. The role will also assist IT members with Active Directory Users & Computers, Group Policy Management, Cloud administration, and Email Management. The person will be responsible for the identification, prioritization, and resolution of critical infrastructure and security-related issues that impact business operations. End-User Systems Analysts II often contribute to technology projects and are frequently consulted for support of new software and solutions implemented by the District.

Minimum Qualifications

End User Systems Analyst II $38.13 to $47.66 per hour

• Bachelor's Degree in Computer Science, or related field, AND
• Two (2) years of related Information Technology experience;

OR

• Associate's Degree in Computer Science, or related field, AND
• Four (4) years of related Information Technology experience;

OR

• Six (6) years of related Information Technology experience.

End User Systems Analyst III $99,473 to $124, 342 Annually

• Bachelor's Degree in Computer Science, or related field, AND
• Four (4) years of related Information Technology experience;

OR

• Associate's Degree in Computer Science, or related field, AND
• Six (6) years of related Information Technology experience;

OR

• Eight (8) years of related Information Technology experience.

Licenses and/or Certifications

Washington State Drivers’s License or the ability to get one within 6 months of hire.

Benefits

In addition to a competitive compensation program, Snohomish County PUD #1 offers a comprehensive benefits package. Employees and eligible dependents may enroll in medical, dental, vison hardware, basic life insurance, long-term disability, accidental death and dismemberment, voluntary term life, and retirement benefits (including PERS pension, 401(k), and a 457 plan). The Snohomish County PUD also provides an employee assistance program, tuition reimbursement, short-term disability, paid time off benefits starting at 20 days a year, plus 5 days of extended sick leave and 11 paid holidays. For more information on our benefits package please visit www.snopud.com/benefitoverview.

To Apply

Fully complete the online application at careers.snopud.com

Snohomish County P.U.D. #1 is an Equal Opportunity Employer of Minorities, Women, Disabled and Veterans.