Office Assistant II - Solid Waste

Are you highly motivated, positive, and eager to thrive in a fast-paced office environment where customer service is a top priority? Come join Snohomish County Public Works Department as an Office Assistant II in our Solid Waste Division! This role is essential to ensuring that everyone who contacts the Solid Waste Division has an outstanding experience, requiring someone organized, consistent, and proactive with strong communication skills.

Key responsibilities of the Office Assistant II include

• Serving as the primary Call Center operator, answering questions, explaining services, policies, and schedules to assist residents.
• Entering and managing a variety of data across County databases and technology systems with accuracy.
• Performing essential administrative tasks, including preparing correspondence, reports, forms, and specialized documents to support our mission.
  
  

Success in this position calls for proficient computer skills, specifically with Microsoft Office applications, and a passion for helping residents by managing a high volume of inquiries with professionalism and ease. If you're looking to apply your skills in a dynamic, collaborative environment, this opportunity could be the perfect fit!

Selection Process

Please attach a cover letter summarizing your work experience and skills that are relevant to this position. Your cover letter must elaborate on why you are the ideal candidate for the Office Assistant II position. Your cover letter should reflect your style of writing, creativity, and represent your ability to produce written documentation.

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Additionally, attach a resume summarizing your work experience and skill that are relevant to this position. Your resume design should be reflective of your style and organized to clearly articulate the information.

Join Snohomish County Public Works and enjoy these perks

• Contribute to shaping one of Washington's fastest growing counties
• Join an award-winning organization well known for excellence and commitment to high-quality public service
• Advancement opportunities
• Employee development and training opportunitiesÂ
• Excellent medical, dental, and other benefits
• Earn a Pension! Start vesting for a Washington Department of Retirement System (DRS) PERS pension
• Security, stability, and a lifelong career!Â
  
  

About The Solid Waste Division

The Solid Waste division oversees the disposal of garbage, hazardous materials, and recycling throughout Snohomish County. With three full-service facilities and an additional four neighborhood and special items facilities, the division is focused on:

• Reducing overall waste from Snohomish County
• Promoting and emphasizing the reuse of items and recycling
• Handling household hazardous waste
• Providing garbage and recycling facilities for county residents
• Transferring garbage to the landfill or partnering with private vendors to handle recycled itemsÂ
  
  

To learn more about the Solid Waste Division please visit:Â Solid WasteÂ

About Snohomish County Public Works Department

Snohomish County Public Works is responsible for more than 1,650 miles of county roads, 201 bridges, and 202 traffic control signals, as well as processing nearly 600,000 tons of garbage per year. Its mission is to focus on safety and mobility while practicing fiscal responsibility and preserving the environment. Public Works has won numerous state and national honors for its work and is the largest department within Snohomish County government with approximately 500 employees plus seasonal staff. Its main office is located at 3000 Rockefeller Avenue, Everett, WA 98201.

Visit www.snohomishcountywa.gov/PublicWorks for more information about Snohomish County Public Works.

When joining Public Works, you will work in an environment where innovation, collaboration, and continuous improvement are highly encouraged and supported. We strive to not only provide a meaningful job, but a lifelong career at Snohomish County.

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BenefitsÂ

Benefits

Snohomish County is a great place to live, work, play, and raise a family and will be invested in your success and growth. We are proud to offer an outstanding benefit package to employees and their dependents. We offer competitive wages; job flexibility and stability; pension opportunities; and employer paid ORCA cards. Snohomish County will be invested in your success and growth and offers the following benefits to our employees. Your salary is only part of your Total Compensation Package:

• Retirement: County employees participate in the Washington State Public Employees Retirement System (PERS) administered by the Washington State Department of Retirement Systems (DRS).Â
• Medical benefits: The County offers a choice of three comprehensive medical insurance plans with low deductibles. The county's contribution to this benefit is significant.
• Flexible work schedules for some positions.
• Career development training.
• Sick leave: You will accrue 8 hours of sick leave per month.
• Vacation Leave: You will start out accruing 8 hours of vacation leave per month totaling 2.4 weeks of vacation in your first year. Your leave accruals increase based on your years of employment with the County.
• Holiday Pay: The County observes 11 paid legal holidays per year and provides employees with two (2) floating holidays annually.
• Benefits: The County offers a wide range of benefits including medical, dental, vision, life insurance, long term disability, deferred compensation and more.
• Deferred Compensation: If you choose to participate in the Deferred Compensation Plan (DCP), the County will match your contributions up to 1 percent of your base monthly salary.
• Pay Increases: Each year you will be eligible for a step increase until you reach the top step.Â
• Cost of Living Adjustment (COLA):Â Effective January 1, 2026, all five (5) step salary tables shall have a sixth (6th) step added to the top of each pay grade. Employees who have been at step 5 for a full year shall be placed at step 6 effective January 1, 2026.
  
  

Work Schedule/ Teleworking Options

This position will work Monday - Friday 8:00 a.m. to 5:00 p.m. The work associated with this position can be performed with a hybrid of remote work and in-office work as needed and assigned. For employees who prefer to work in the office full-time, that option is also available.Â

Employees will be provided with a County issued laptop and remote work requires that the employees maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. Snohomish County has a robust collection of tools and resources to support working remotely. A Snohomish County Telework agreement is required for employees assigned to telework.Â

Employees must reside in Washington state and within a reasonable distance to their Snohomish County worksite to respond to workplace reporting requirements.Â

About Snohomish County

Snohomish County, north of Seattle, is located in northwest Washington between Puget Sound and the Cascade Mountains. The county has rich scenery, numerous activities, and a thriving economy. Snohomish County is a great place to live, work, play, and raise a family.

Snohomish County - The Future We Choose - video

For information about this job opportunity and posting, please email: SPW-Recruitment.

BASIC FUNCTION

To perform a variety of complex office duties.

Statement Of Essential Dutiesâ

• Assists the general public in person or on the phone by answering questions, taking complaints, explaining services, policies, procedures and schedules; locates information from county records and provides it to the public as requested.Â
• Acts as a receptionist (as needed) with emphasis on directing the general public to the appropriate source of information or service.Â
• Receives, processes and issues various forms, notices, orders; reviews items for accuracy, completeness, required stamps and signatures; forwards documents to other offices as necessary.Â
• Enters data; sets up and maintains files and filing systems; retrieves information and purges files as needed.Â
• Prepares correspondence, such as: notices, reports, letters, forms, and documents.Â
• Performs duties of subordinate level employees; may act as a lead worker over subordinate level employees.Â
  
  

Statement Of Other Job Duties

• May collect and balance fees; makes change; may prepare bank deposits and remittances.Â
• May be required to make county deliveries to other county job sites.
• Performs related duties as required.
• For Public Works Road Maintenance only - may act as backup to the Courier and may be required to complete the mail run on a scheduled or unscheduled basis.
  
  

One (1) year of office experience; OR, any equivalent combination of training and/or experience that provides the required knowledge and abilities. Must pass job related tests.

Special Requirements

Valid Washington State driver's license may be required.

Job offers are contingent on successful completion of reference and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.Â

Knowledge And Abilities

Knowledge of

• standard office practices and procedures
• the rules of grammar, spelling, punctuation and word usage
• basic arithmeticÂ
  
  

  Ability To

• assist the public in determining what their needs are
• quickly learn the names, locations and functions of departmental activities
• communicate effectively with people of all ages and from a variety of cultural, economic and ethnic backgrounds
• type accurately
• maintain records and prepare related forms, documents, correspondence and reports
• learn and retain complex procedures, laws and regulations
• clearly explain policies, procedures and schedules
• work with minimum supervision
• follow oral and written instructions
• read, interpret and categorize data rapidly and accurately
• operate standard office equipment
• meet deadlines and cope with interruptions
• make arithmetic calculations
• maintain records and prepare required reportsÂ
  
  

SUPERVISION

Employees receive general supervision from a supervisor or an administrative superior as assigned.

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WORKING CONDITIONS

The work is performed in the usual office environment. May be required to lift up to 50 pounds.

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When performing as back-up to the Public Works Courier in Road Maintenance: This involves pick up and delivery work with extensive travel to locations throughout the county, where the employee may be exposed to hazards resulting from traffic and inclement weather. May be required to work flexible schedule to provide required services. Loading and unloading a vehicle and moving objects' weighing up to eighty (80) pounds is required. Moving between a county vehicle and mail sites is required.

Snohomish County is an Equal Employment Opportunity (EEO) employer.

Accommodations for individuals with disabilities are provided upon request.

EEO policy and ADA notice