What are the responsibilities and job description for the Program Specialist II - STI/HIV (Health Department) position at Snohomish County, WA?
Description
This position is open until filled and is a bargaining unit represented position.
A cover letter and resume are required with your online application in order for your application to be considered complete. Uploading your resume to auto-fill portions of the application does not automatically attach it to your application. Incomplete applications will not be considered for this position.
Why Join Snohomish County??
Snohomish County’s commitment to life-work balance and an inclusive culture. The County offers outstanding benefits and professional growth opportunities to our employees, and we also enjoy flexible work schedules, telework options and a convenient downtown Everett, WA. location. Snohomish County believes in diversity, equity, and inclusion (DEI) and is committed to embedding these values into our workplace culture. Snohomish County is located on the Puget Sound, we are situated near some of the country’s most scenic national parks and is consistently ranked as one of the best places to live in the U.S.
Teleworking Options?
The Health Department typically has a hybrid model for most roles however, it is outlined by the supervisor for the given role based on performance and business needs. This role is expected to be on-site during regular business days and hours (Monday-Friday, 8-5pm). There is some flex in the start and end time for the shift but will up to the supervisor's discretion.
Description
Under the direction of the Supervisor, or designee, the incumbent performs a variety of highly complex and diverse technical support work for the Prevention Services Division and assists with building and maintaining customer service initiatives and goals while applying accomplished office/operational support skills; responsible for team collaboration, organization, prioritization, and coordination of multi-section work assignments for uniformity and consistency.
The incumbent will utilize advanced technical administrative expertise, above average competency with computers and technology, writing and grammar skills, and ability to make independent decisions and judgements for efficient and effective customer service. With considerable discretion within parameters of the classification, incumbent will assist in guiding staff through process changes. The duties require the incumbent to be extremely detail oriented, inquisitive, very organized, have excellent time management skills, have the ability to coordinate work with others, and assist in the development and implementation of new workflows and processes to improve administrative support functions throughout the division. The Program Specialist II classification is distinguished from a Program Specialist I, in that the level II is an advanced technical expert in the Program Specialist series with specialized technical knowledge in administrative details, performs more technically complex and responsible support functions with significant consequence for error.
Work is performed under limited supervision. Supervisor defines objectives, priorities, and deadlines; and assists incumbent with unusual situations, which do not have clear objectives or precedents. Incumbent plans and carries out assignments and handles problems and deviations in accordance with experienced judgment, instructions, policies, procedures and/or accepted practices. Work is evaluated for technical soundness and conformity to practice and policy.
Job Duties
The incumbent will generally work in an office setting. The noise level in the work environment is usually moderate. The incumbent may be exposed to individuals who are irate or hostile. Typical business office machinery and equipment used include, but are not limited to computers, telephone, fax, copier, calculator, projector, and cash drawers.
Required Physical Traits:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions and physical demands vary by assignment.
Education and Experience Required:
Education: Requires a high school diploma or equivalent.
Experience: Requires three years of clerical support experience (or combination of education, training and/or experience which provides evidence of the ability to perform work of the class.)
Or: In place of the above requirement, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual's knowledge, skill, and ability to perform the essential duties and responsibilities listed above.
Licenses, Certifications And Other:
Job Offers are contingent on successful completion of reference and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.?
Snohomish County offers a comprehensive benefits package to employees that receive a regular appointment who work at least 20 hours a week.
County Benefits
Visit www.snohomishcountywa.gov/Benefits to learn more about the following benefits.
01
Do you have a high school diploma or equivalent?
Do you have three (3) years of clerical support experience (or combination of education, training and/or experience which provides evidence of the ability to perform work of the class.)?
This position is open until filled and is a bargaining unit represented position.
A cover letter and resume are required with your online application in order for your application to be considered complete. Uploading your resume to auto-fill portions of the application does not automatically attach it to your application. Incomplete applications will not be considered for this position.
Why Join Snohomish County??
Snohomish County’s commitment to life-work balance and an inclusive culture. The County offers outstanding benefits and professional growth opportunities to our employees, and we also enjoy flexible work schedules, telework options and a convenient downtown Everett, WA. location. Snohomish County believes in diversity, equity, and inclusion (DEI) and is committed to embedding these values into our workplace culture. Snohomish County is located on the Puget Sound, we are situated near some of the country’s most scenic national parks and is consistently ranked as one of the best places to live in the U.S.
Teleworking Options?
The Health Department typically has a hybrid model for most roles however, it is outlined by the supervisor for the given role based on performance and business needs. This role is expected to be on-site during regular business days and hours (Monday-Friday, 8-5pm). There is some flex in the start and end time for the shift but will up to the supervisor's discretion.
Description
Under the direction of the Supervisor, or designee, the incumbent performs a variety of highly complex and diverse technical support work for the Prevention Services Division and assists with building and maintaining customer service initiatives and goals while applying accomplished office/operational support skills; responsible for team collaboration, organization, prioritization, and coordination of multi-section work assignments for uniformity and consistency.
The incumbent will utilize advanced technical administrative expertise, above average competency with computers and technology, writing and grammar skills, and ability to make independent decisions and judgements for efficient and effective customer service. With considerable discretion within parameters of the classification, incumbent will assist in guiding staff through process changes. The duties require the incumbent to be extremely detail oriented, inquisitive, very organized, have excellent time management skills, have the ability to coordinate work with others, and assist in the development and implementation of new workflows and processes to improve administrative support functions throughout the division. The Program Specialist II classification is distinguished from a Program Specialist I, in that the level II is an advanced technical expert in the Program Specialist series with specialized technical knowledge in administrative details, performs more technically complex and responsible support functions with significant consequence for error.
Work is performed under limited supervision. Supervisor defines objectives, priorities, and deadlines; and assists incumbent with unusual situations, which do not have clear objectives or precedents. Incumbent plans and carries out assignments and handles problems and deviations in accordance with experienced judgment, instructions, policies, procedures and/or accepted practices. Work is evaluated for technical soundness and conformity to practice and policy.
Job Duties
- Performs a variety of highly responsible and specialized support work for the division. Performs on a continuing basis, assignments requiring specialized skills and/or capabilities to establish and maintain operational functions
- Apply change management processes and tools to recommend ideas, strategies, and support adoption of required administrative procedural changes.
- Review incoming invoices to ensure accuracy and complete any required paperwork needed by Finance for payment.
- Assist staff with Travel and Business Expense Reimbursement (TBEA) form
- Evaluates multi-section procedures and user guides and provides drafts recommendations for revisions.
- Assists with orientation, training of new employees in how administrative procedures works to support their work, software setup and office equipment/technology within area of assignment.
- Assists in the development of office operation procedures and protocols and recommends modifications to address better efficiency and effectiveness in the workplace.
- Retrieves and reviews data, verifies accuracy of data, conducts analysis of data, and prepares deadline-intensive reports and makes recommendations based on trends.
- Organize and maintain electronic records/documents/files according to departments records retention policies and procedures.
- Designs, revises, formats, proofreads, and edits forms and documents and creates communication templates to meet efficiency and customer service goals.
- Participate in continuing education courses as appropriate to meet learning needs.
- Provide PS coverage to other programs when necessary
- Performs other duties as assigned.
- Knowledge of public health policies, procedures, and structure.
- Knowledge of applicable local, state, and federal laws, codes, regulations and ordinances.
- Knowledge of Washington public records act.
- Knowledge of correct English grammar, spelling, punctuation, and vocabulary.
- Knowledge of modern office practices, procedures and equipment including personal computer and word processing, multiple database and spreadsheet software.
- Skill with organizing and guiding groups toward common goals while gaining support and buy-in.
- Knowledge of principles and practices of training.
- Knowledge of effective presentation techniques to groups and individuals.
- Skilled in use of interpersonal skills using tact, patience and courtesy.
- Skilled in organization and coordination and scheduling of multiple simultaneous tasks and projects with strict deadlines, without requiring supervision/reminders.
- Skilled in positive and effective interaction with individuals of diverse cultural, social and economic backgrounds.
- Must be resourceful searching out answers using any available resources and be tech savvy, able to figure out new technology/software with little to no assistance.
- Ability to work independently and exercise initiative, sound independent judgment and discretion.
- Ability to establish and maintain effective working relationship with co-workers, management, other employees, agencies and the general public.
- Ability to coordinate and collaborate reports and information from a variety of sources with unique, detailed, complex, and/or vague procedures or regulations.
- Ability to actively participate as an effective team player.
- Ability to understand and follow oral and written instructions.
- Ability to meet timelines and schedules on multiple simultaneous projects.
- Ability to prepare and maintain accurate and detailed records and reports.
- Ability to read and interpret documents such as policy manuals, business periodicals, Vital Records rules/laws and technical procedures.
- Ability to respond to common inquires or complaints from co-workers, customers, external agencies or the public.
- Ability to apply common sense understanding to solve complex problems or deal with several variables in standardized situations.
- Ability to deescalate tense situations with customers and members of the public, and skilled with conflict resolution.
The incumbent will generally work in an office setting. The noise level in the work environment is usually moderate. The incumbent may be exposed to individuals who are irate or hostile. Typical business office machinery and equipment used include, but are not limited to computers, telephone, fax, copier, calculator, projector, and cash drawers.
Required Physical Traits:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions and physical demands vary by assignment.
- Requires manual and finger dexterity and hand-eye-arm coordination to write and to operate computers and a variety of general office equipment. Requires mobility to accomplish other desktop work, retrieve files, and to move to various District locations.
- Requires visual acuity to read computer screens, printed materials, and detailed information; specific vision abilities required by this classification include close vision, distance vision and color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Required to use hand to eye coordination, handle, feel or operate objects, tools, or controls.
- May involve occasional kneeling, squatting, crouching, stooping, crawling, standing, bending, climbing (to stack, store or retrieve supplies or various office equipment or files).
- The incumbent is frequently required to stand and/or walk for extended periods of time; walk on uneven surfaces; sit; climb or balance; stoop, kneel crouch, or craw; and smell in the performance of field and office duties.
- Lifting and carrying up to 20 pounds is required continuously, and up to 50 pounds occasionally with or without assistance (example: a box of copy paper).
- Requires ability to drive an automobile and/or have sufficient mobility to access various work locations.
- Requires the ability to communicate with others orally, face to face and by telephone.
Education and Experience Required:
Education: Requires a high school diploma or equivalent.
Experience: Requires three years of clerical support experience (or combination of education, training and/or experience which provides evidence of the ability to perform work of the class.)
Or: In place of the above requirement, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual's knowledge, skill, and ability to perform the essential duties and responsibilities listed above.
Licenses, Certifications And Other:
- An Associate’s Degree in data processing, administrative support, or other relevant degree, preferred
- Fluency in a foreign language, preferred
- Valid Washington State Driver’s license or ability to obtain one within 30 days of hire and a driving record which meets the requirements of Snohomish Health District’s insurance carrier
- Background check pursuant to RCW 43.43.830
Job Offers are contingent on successful completion of reference and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.?
Snohomish County offers a comprehensive benefits package to employees that receive a regular appointment who work at least 20 hours a week.
County Benefits
Visit www.snohomishcountywa.gov/Benefits to learn more about the following benefits.
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Retirement
- Basic Group Term Life Insurance/ Accidental Death and Dismemberment (AD&D) Insurance
- Long Term Disability (LTD)
- Commuting Benefits
- Employee Assistance Program (EAP)
- Partners for Health Employee Wellness Program
- Leave & Holidays
- Deferred Compensation 457(b)
- Supplemental Group Term Life Insurance
- Additional Accidental Death and Dismemberment Insurance (AD&D)
- Flexible Spending Accounts (FSA)
- Supplemental Individual Insurance Policies
- Regular full-time employees: If you work 35 or more hours per week, you will pay these monthly premiums for medical insurance. The County pays the monthly premiums for vision, dental, and basic life insurance.
- Regular part-time employees: If you work between 20 and 34 hours per week, you will pay pro-rated monthly premiums for medical, dental, vision, and basic life insurance. The County's contribution toward the premium for an employee in a regular part-time appointment will be pro-rated in an amount equal to the F.T.E. percentage the employee is assigned.
01
Do you have a high school diploma or equivalent?
- Yes
- No
Do you have three (3) years of clerical support experience (or combination of education, training and/or experience which provides evidence of the ability to perform work of the class.)?
- Yes
- No
- Required Question
