What are the responsibilities and job description for the BUSINESS APPLICATIONS SUPPORT 4 - IT DEPT position at Snohomish County?
About the position:
The Snohomish County Department of Information Technology (IT) is searching for an experienced Business Applications Support 4 to support public records request processes for the IT department including intake/research, preservation, collection, and review. This position would also support litigation holds as well as being a subject matter expert and support specialist for the County’s eDiscovery solution.
Our ideal candidate must have the ability to communicate and collaborate effectively with a diverse group of individuals, be comfortable working directly with customers and stakeholders on projects and issues related to implementation and ongoing support. Must be detail-oriented, accountable, adaptable, and self-motivated whether working independently or in a team environment.
Responsibilities for the position include the following:
Intake/research, preservation, collection, and review of data for public records responses.
Coordinating and managing litigation holds using data governance and eDiscovery tools.
Act as a subject matter expert for the County’s eDiscovery solution, providing expertise to internal County departments and as a liaison with application vendors.
The primary work site will be the County’s main campus in Everett, WA although hybrid telework may be available in the future at the discretion of the supervisor.
Employees must reside in Washington state and within a reasonable distance to their Snohomish County work site to respond to workplace reporting requirements.
Job offers are contingent on successful completion of reference and background checks, including fingerprinting.
Snohomish County will not sponsor or take over sponsorship of an employment visa for
this opportunity. In compliance with federal law, all persons hired will be required to verify
identity and eligibility to work in the United States.
About Snohomish County
Snohomish County, north of Seattle, is located in northwest Washington between the Puget Sound and the Cascade Mountains. The county has rich scenery, numerous activities, and a thriving economy. Snohomish County is a great place to live, work, play, and raise a family. When joining the Department of Information Technology, you will work in an environment where innovation, collaboration and continuous improvement are highly encouraged and supported. We are proud to offer an outstanding benefit package to employees and their dependents. We are invested in your success and growth and offer competitive wages, job flexibility and stability, employer paid ORCA cards, and a friendly, diverse team atmosphere where employees are appreciated and make a real difference providing services for our citizens. We strive to not only provide a meaningful job, but a lifelong career.
Snohomish County - The Future We Choose
Benefits
Snohomish County will be invested in your success and growth. We demonstrate this by offering a generous compensation package to our employees. Your salary is only part of your Total Compensation Package. Our benefits include prorated:
Retirement: County employees participate in the Washington State Public Employees Retirement System (PERS) administered by the Washington State Department of Retirement Systems (DRS).
Medical benefits: The County offers a choice of three comprehensive medical insurance plan with low deductibles. The county’s contribution to this benefit is significant for full-time employees.
Sick leave: You will accrue 8 hours of sick leave per month.
Vacation Leave: You will start out accruing 8 hours of vacation leave per month totaling 2.4 weeks of vacation in your first year. Your leave accruals increase based on your years of employment with the County.
Holiday Pay: The County observes eleven (11) paid legal holidays per year and provides employees with two floating holidays annually.
Other benefits include wellness, dental, vision, life insurance, flexible spending accounts, long term disability, and more.
Deferred Compensation: If you choose to participate in the Deferred Compensation Plan (DCP), the County will match your contributions up to 1 percent of your base monthly salary.
Pay Increases: Each year you will be eligible for a step increase(s) until you reach the top step.
Cost of Living Adjustment (COLA): County employees typically receive yearly cost of living adjustments.
Flexible work schedules.
Career development training.
BASIC FUNCTION
The Business Applications Support 4 - DIS is responsible for support for client applications, software products, databases, and electronic records. A person in this position applies advanced knowledge and skills in supporting multiple integrated specialties to provide creative, practical solutions. The position regularly represents a specialty area on a variety of teams, effectively applying working knowledge of project management. Acts independently with an understanding of strategic critical thinking, and communicates effectively. This work is performed at the enterprise level.STATEMENT OF ESSENTIAL JOB DUTIES
- Applies advanced knowledge and skills in multiple integrated specialties with proficiency in all job functions related to support, maintenance, operation and administration of business applications, systems, networks, and personal productivity devices and network appliances.
- Provides creative, practical support solutions, consulting with higher level staff as needed, in a wide range of complex problems that affect a large number of users, require a large amount of resources, are of long duration and/or high risk; and designs/creates programs, data structures and reports in the area of applications.
- Regularly represents specialty area on a variety of teams; mentors, directs, leads or supervises staff at 1-2 levels below; leads small groups; and is able to shape significant positive change in work correlated with support, maintenance, operation and administration of business applications, systems, networks, and personal productivity devices and network appliances.
- Effectively applies a working knowledge of project planning, management and methodologies in projects that incorporate support, maintenance, operation and administration of business applications, systems, networks, and personal productivity devices and network appliances.
- Acts independently, with understanding of complex support and maintenance issues, consequences for a large number of users, impact of using a large amount of resources, short and long term implications, and/or potentially high risk. Exercises considerable judgment in determining objectives of assignments.
- Demonstrates understanding of advanced, rigorous thinking skills on complex issues. Displays an awareness of how to analyze, prioritize, abandon prejudices and previous ideas, and apply practical considerations. Handles assignments across multiple specialties and in roles associated with the area of supporting applications.
- Communicates effectively with others by developing and presenting material in written, verbal and graphic format about complex issues about applications.
- May perform any of the duties and responsibilities of all lower level positions. May perform duties at the same level from other specialty areas. Performs other duties as assigned.
Knowledge of:
- the tools, standards, methods, best practices and industry trends applicable to this specialty (advanced knowledge);
- working knowledge of project planning, management, and methodologies.
- understand and follow county and state regulations, policies, etc.;
- regularly represent specialty area on various project teams;
- continue to be knowledgeable about current and emerging technologies;
- work well with others;
- provide direction;
- support resolution of conflicts and difficult technical decisions.;
- demonstrate strong written and verbal communication skills;
- use personal computer technologies to enhance job proficiency;
- create effective system documentation;
- communicate with others regarding potential and actual technical problems;
- thrive in a service oriented environment, interpreting client needs.
The employee works independently, with minimal supervision.
WORKING CONDITIONS
The work is generally performed in typical office conditions. Customers are primarily internal at the County. Job requires regular contact outside Department of Information Services. Will perform some field work in certain specialty areas. Some repetitive movements at a computer or business machine. May require moderately frequent lifting and moving of up to 50 pounds, kneeling, bending, walking and climbing. May be assigned work shifts consistent with 24 hours/day, 7 days/week production or coverage. May be on call 24 hours a day, and occasionally attend off-shift meetings or project activities. Service oriented environment with frequent interruptions. Occasionally operates motor vehicle.
Accommodations for individuals with disabilities are provided upon request.
EEO policy and ADA notice
Salary : $78,839 - $98,459
