Assistant Housekeeping & Laundry Manager

Description

 A FULL HOUSE OF TOTAL REWARDS

• Competitive Compensation: $77,837.23 - $85,620.95/year, dependent upon experience
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.  

PURPOSE

As the Assistant Housekeeping & Laundry Manager at Snoqualmie Casino & Hotel, you will assist in leading the Housekeeping & Laundry departments, ensuring operational efficiency and the highest levels of cleanliness. This position plays a key role in managing team members, maintaining inventory, and enhancing guest satisfaction by supporting the Executive Housekeeping Manager in all aspects of department management.

SUPERVISORY SCOPE 

• Housekeeping Supervisor
• Laundry Supervisor

ESSENTIAL DUTIES / RESPONSIBILITIES 

• Support Operational Management: Assist in overseeing the daily operations of the housekeeping and laundry departments. Help implement policies and procedures that ensure quality service and cleanliness standards are consistently met.
• Team Supervision: Aid in the management of housekeeping and laundry team members, including training, scheduling, and performance evaluation. Ensure team member compliance with internal standards and procedures.
• Inventory and Supply Management: Help manage inventory control of cleaning and laundry supplies, ensuring adequate stock levels and proper maintenance of housekeeping equipment.
• Quality Assurance and Compliance: Assist in conducting regular inspections of rooms and public areas to ensure cleanliness. Support adherence to safety and hygiene regulations.
• Guest Interaction: Handle guest issues related to housekeeping and laundry services, ensuring swift resolution and high guest satisfaction.
• Administrative Duties: Assist in administrative tasks such as preparing reports, budget monitoring, and team member records management.
• Project Coordination: Coordinate and supervise special cleaning projects, ensuring timely completion according to standards.
• Other duties as assigned.

Requirements

Education and Experience:

• Four (4) years of experience in hotel housekeeping operations.
• Two (2) years of experience leading others in a supervisory or manager role.
• Knowledge of cleaning and laundry equipment and supplies.
• Strong understanding of safety and hygiene standards.

Skills and Abilities:

• Proactive Leadership: Ability to assist and sometimes lead a team under the guidance of the manager, showing initiative and motivation.
• Detail-Oriented: Keen attention to detail necessary for overseeing housekeeping and laundry operations.
• Strong Organizational Skills: Capable of managing multiple tasks efficiently and effectively.
• Excellent Communication: Effective communication skills to interact with team members and guests, ensuring clear understanding and service excellence.
• Problem-solving: Quick and effective at identifying and resolving operational challenges.
• Adaptability: Flexibility to adapt to changing situations and handle various guest and team member needs.

PREFERRED

Education and Experience:

• Experience in laundry operations.
• Experience working in an integrated Casino Hotel and/or a Forbes or AAA rated property.

Snoqualmie Casino & Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position. 

Salary : $77,837 - $85,620