What are the responsibilities and job description for the Office Administrator position at Snow Bros. Appliance?
Job Overview :
The office administrator is an important piece of the overall success of Snow Bros. Appliance! This position plays a crucial role in the smooth and efficient operation of our store. The individual in this position will handle various administrative tasks, maintain office organization, assist in customer service, and support the management team to ensure day-to-day business operations are running efficiently. This is a vital role for ensuring that both front-end and back-end operations are handled seamlessly.
Key Responsibilities :
- Administrative Support :
- Answer phone calls, emails, and other communications from customers, suppliers, and internal team members.
- Manage and organize office records.
- Maintain filing systems, ensuring all records are updated and stored securely.
- Handle office supplies and place orders when necessary.
- Customer Service :
- Greet customers both in-person and on the phone, providing assistance as needed.
- Address customer inquiries regarding product information, pricing, availability, and delivery schedules.
- Process customer complaints or concerns and escalate to management as needed.
- Data Entry & Reporting :
- Assist in inputting sales data and product details into the store’s systems.
- Maintain and update customer databases with accurate and current information.
- Track and follow up on consumer service needs.
- Order Processing :
- Assist with processing customer orders, including verifying payment details and preparing invoices.
- Ensure that the delivery schedule is up to date and accurately reflected in the system.
- General Office Maintenance :
- Keep the office environment clean, organized, and conducive to productivity.
- Ensure that office equipment is functioning correctly and report maintenance needs to management.
Skills & Qualifications :
Physical Requirements :
Working Conditions :
This role provides an opportunity to work in a fast-paced, customer-focused environment while contributing to the overall success of a retail appliance store. The Office Administrator will be an integral part of the team, helping to ensure excellent customer service and smooth store operations.